Mindy Shaffer - Food Service Specialist Email & Phone Number

Fairport NY

Eastman Buisness Parlk

:Penfield, NY

Village Gate Square In The Neighborhood Of The Arts

• Prep Salad Bar
• Attend Salad Bar during open hours
• Develop cost effective new recipes

Rochester, New York Area

• While managing a cafeteria including fiscal responsibilities, special events planning and daily prep work provided support for district management in region wide initiatives.
• Taught 12 ServSafe classes which certified 150 associates with a 97% pass rate.
• Developed audit for food safety, compliance to company standards and customer satisfaction. Conducted said audits in district accounts.
• Improved lackluster customer satisfaction from 70 – 85% year over year by working with a team to develope actions plans generated from customer surveys, focus groups and direct customer contact
• Unique, entertaining and cost effective seasonal menus developed for core accounts and picked up district wide enhanced overall dining experience for customers while providing continuity from account to account and.
• Worked with corporate dietitian to provide detailed nutritional analysis of recipes to create Point of Sale signage delivered to individual accounts.

Eastman Business Park, Rochester NY

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• Scheduled, managed and directed personnel for maximum use of time and talent
• Managed food production and food safety processes
• Designed, coordinated and executed custom catering events ranging from small coffee hour events for 40 people to fancy dinners for up to 200 people. Provided assistance for larger catering events for 1,000.

Parkside Commons, Penfield, NY

• Provided individualized service to customers seeking floral arrangements
• Created original and made to order floral designs
• Designed seasonal window and floor displays
• Provided supportive customer service for special events including weddings and funerals including cost for events
• Participated in annual inventory
• Provided assistance in ordering of goods

Main Rochester Campus, 1183 Monroe Ave., Rochester, NY

• Planned menus for the main kitchen incorporating commodities made available using combinations as directed by USDA
• Led focus group meetings with clients – typically troubled youth - in the resident cottages seeking improvement opportunities for the food service department; led subsequent improvement actions
• Managed office communications; Placed weekly orders
• Served as an unbiased observer in sensitive meetings between clients, family and social workers