Mindy Wotawa Email & Phone Number

Greater St. Louis Area

- Level 3 NCQA Certified- Manages an office with 4 providers and 11 employees- Ensures smooth and efficient office operation workflow- Resolves patient problems/complaints- Supervises and directs the work of office staff- Prepares employees performance appraisals and conducts employee corrective action counseling- Worked on group projects to develop and.

Greater St. Louis Area

- Run reports to determine metrics for the Call Center- Work with the Quality Department to assist with reporting of metrics company wide- Supervises a team of 8 employees- Coordinates schedules that support business needs of the call center- Coordinates with new offices to manage incoming phone calls upon them joining Esse Health

Saint Peters

- Level 3 NCQA Certified- Manages 2 office locations- Ensures smooth and efficient office operation workflow- Resolves patient problems/complaints- Supervises and directs the work of office staff- Prepares employees performance appraisals and conducts employee corrective action counseling- Worked on group projects to develop and implement new processes to.

- Answers patient telephone calls; takes thorough and accurate messages. Recognizes urgent care phone calls or potential emergencies and refers immediately to physician.- Schedules patient appointments; determines type and length of appointment needed.- Checks patients in: performs computer registration by verifying patient information, including but not.

- Manage the Learning Management System (LMS), GeoLearning, for 29,500 co-workers enterprise-wide- Manage the Implementation Project of the Learning Management System (LMS) to the 7 Strategic Service Units (SSUs).- Coordinate with Information Systems (IT) on the interface between the GeoLearning (LMS) and Lawson (HR system), including co-worker data.

- Managed 20 employees, including assuring outstanding customer service and productivity.- Trained new employees and maintain on-going training for existing employees.

- Developed comprehensive activities schedule for member related functions, including planning, organization and implementation of events.- Developed and maintained social activities budget of $125,000 annually, including initial Grand Opening festivities.- Worked with local media personalities and news sources.- Worked with residential sales consultants.