• Over saw an extensive project queue numbering over 50 projects in different phases of execution.• Ran daily Scrum calls, client meetings and formal handoffs to the helpdesk team.• Managed a project team that ranged in size from 4 resources to 7 improving the coordination between members and other internal teams.• Addressed client concerns, scheduling, and supply chain issues.

• Managed projects deploying integrated Office 365 solutions to over 5 clients. • Assisted in preparing Roca Networks for successfully getting their ISO27001 designation. • Created and managed the change management process, as well as monthly security reporting.

I am currently seeking a new opportunity as an IT Project Manager where I can lead client-focused IT projects to on-time and on-budget completion.

• Managed the support of POS systems for Sears Canada • As an Infrastructure Project Manager / Senior Service Delivery Manager, managed the installation of server environments for SAP migration for the Beer Store. Including sandbox, development and production environments using both UNIX and Wintel platforms. Ensured all needed network functionality was present and worked with SAP third party vendor to ensure all deployments, upgrades and implementations were successful.• Translated technical solutions into live project plans, coordinating scope and objectives with technical teams and impacted business units.• Upgraded AS400 infrastructure to latest supported levels, worked with application teams to test environment to prevent client impact • Provided leadership and was an escalation point for teams involved in migrating our client off hosted exchange services to Office 365 for 1200+ users • Assisted the client in setting up new locations, ensuring the needed connectivity, desktop (POS) and other technology was available when required to prevent delays.• Participated in annual audits providing evidence to auditors of required processes. Addressed any failures with technical teams to ensure client was able to achieve a pass.

• Set up the processes to move Rexel development servers to CGI hosted Virtual environment ensuring necessary network connectivity • As the Infrastructure Project Manager, I was managing the Royal Sun Alliance / RSA (8 years) and Forrester (2 years) Infrastructure projects. • Performed a major upgrade of VMWare version for all virtual hosts for RSA. • Ran critical project preventing the potential for damaging security exposure. Oversaw budgeting, communication, and process documentation. Project completed on time/budget, and with no impact to user experience for RSA.• Ran multiple projects ensuring necessary file transfers using automation from mainframe were completed successfully for bank submissions for RSA• Managed a project that moved 150+ automation jobs into Control M Scheduler. Worked with applications teams to ensure success. • Participated in several refresh projects for Win2000 and Win2003 servers. • Ran a DB consolidation project which moved 15+ databases on to a clustered redundant infrastructure for RSA• Managed server builds for many new applications including middleware integration when needed. Providing support for application install, testing and go live.• Participated in RSA relocation to their new offices. Providing technical support and coordination for supported platforms.• Performed desktop refresh for Foresters.

• Codeveloped business model for client requests management in tandem with director of business development.• Administered client requests for new business by assigning business engineering resources. Maintained status reports and ran client review meetings.

• Played integral role, building processes for strategic client relationships.• Drove forward innovative client management initiatives through effective communications and idea-sharing in client management meetings.