Minela Karlovic Email & Phone Number

- adapting Change Management frameworks and best practices to support organizational growth- partnering with business stakeholders and PMO to design and deliver activities for adoption and engagement- delivering just in time Change Management trainings to empower leadership and key stakeholders

Croatia

Simultaneously working as People Partner and Change Management ExpertChange Management:Designed and delivered activities to support major organizational changesDelivered Change Management training to more that 100 LeadersPartnered with PM and Executive Sponsorship to support execution and adoptionPeople Operations:Strategical People Partner for Customer Support department on global level.- supported business in day to day work with focus on people agenda- overseeing and participating in hire to retire process with focus on key metrics during different stages of employee life cycle- partnered with business and CoE to reduce TTH, TTP, increase department productivity, performance, career development and people engagement- managing department educational budget (strategic utilization)- partnering with business in designing and implementation of the new team and individual KPIs - supported units who have undergone organizational transformation

Croatia

Leadership Development ProgramsContinuing to support leadership development through coaching, mentoring and delivering trainings.Capability developmentInitiated a program to support performance and career development through capability mapping.- Mapping key skills per business and technical categories- Pilot assessment and Development plan trainings for both leadership and employeesSME for talent and performance management and Change Management Lead during HRIS implementation.- close collaboration with key stakeholders and consultants while implementing Performance Management workflow- design and delivery of key Change Management activities during HRIS implementationHigh performing teams- designed Team Booster, series of engaging soft skill trainings with aim to increase the level of psychological safety in teams- close collaboration with Leadership and POP in delivering follow up activities and monitoring ROIChange Management- designed and delivered Change Management training for People Operations- piloted Change Management trainings with leadership to support organizational changes (delivered for Co-Board and Regional Boards)

As and L&D Specialist I was focused for the majority of my time on Leadership Development.- Designed and implemented Lead up - methodology of early leadership potential assessment, gap analysis and development planning. - Supported more than 80 people undergoing Lead Up process- Created a standardized Leader's onboarding plan which guides leader and supporting roles through the first 4 weeks- Designed and Implemented Leadership Academy, in house 5 days long program for existing and future leaders - Leadership Academy program was delivered globally with NPS of 87%- Provided Leadership Development Support for People Operations Business Partners, Business Stakeholders and program participants through coaching, mentoring and any needed follow up action- Provided train the trainer for other L&D colleagues to deliver various trainings

Made a great change in career by bringing education and training knowledge to talent management in IT.My key responsibilities were to assess and make proposal on reducing TTP (time to productivity) and ROI on new employees.I was partnering with global People Operations teams and Business Stakeholders. EMPLOYEE ONBOARDING- Developed multiple onboarding plans for tech positions- Created and scaled the 30-60-90 onboarding framework by adjusting best practices to business needs to different business units- Co-created digital onboarding courses for specific positions to streamline onboarding processes, offload mentors and get faster ROI - Implemented onboarding standard: relevant processes, roles, courses, and assessments MENTORSHIP PROGRAM- Developed and implemented a training program which covered the essentials of learning, mentoring and communication skills- The program was implemented globally with NPS of 91%- Onboarded additional trainers to the program (train the trainer)- The training was used as an upskilling opportunity and change management strategySKILL GAP ANALYSIS and INTERNAL EDUCATION SYSTEM - Conducted extensive gap analysis- Organized multiple education events for target stakeholders utilizing internal knowledge resources- Provided support for the trainers and set foundation for future internal educations programs