Minentle Sithelo Email and Phone Number
My 3 years working as the First Line IT Support has taught me a great deal about dealing with customers. I have developed strong troubleshooting and problem-solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience for retail clients.
Shop Beat
View- Website:
- shopbeat.co.za
- Employees:
- 5
-
Junior It SupportShop Beat Jun 2020 - PresentCape Town, Western Cape, South Africa• Serve as the first point of contact for customers seeking technical assistance over the phone, Whats App or email. • Logging and processing support calls. • Determine the best solution based on the issue and details provided by customers. • Record events and problems and their resolution in log. • Solving password problems. • Talking to clients and computer users to determine the nature of any problems they encounter. • Responding to breakdowns • Repairing equipment and replacing part. • Providing support to users and being the first point of contact for error reporting. • Sending and receiving the parcels using The Courier Guy. -
Information Technology InternOne Digital Media Apr 2018 - Jun 2020Cape Town Area, South Africa -
It Support TechnicianOne Digital Media Apr 2018 - May 2020Cape Town Area, South Africa• Installing or changing software to fix issues • Configuring of Access Points and 3G Routers • Repairing of returned from field units • Creating imaging USB sticks • Offer phone support to FT’s • Troubleshooting • Sending quotes after repairs • Share information when new version or update system comes • Identify issues/problems surrounding HSD as they occur and suggest solutions • Daily record keeping and data entry (received for repairs and issued) • Assisting senior HSD manager with stock level of the parts needed • Remotely accessing hardware or software for clients to make changes and fix problems • Log all calls on Manage Engine and Content Management System • Resolving problems with networks and other computer systems. • Standby during December holidays
Minentle Sithelo Skills
Minentle Sithelo Education Details
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Walter Sisulu UniversitySupport Service -
Walter Sisulu UniversityInformation Technology
Frequently Asked Questions about Minentle Sithelo
What company does Minentle Sithelo work for?
Minentle Sithelo works for Shop Beat
What is Minentle Sithelo's role at the current company?
Minentle Sithelo's current role is 1st Line IT Support at Shop Beat.
What schools did Minentle Sithelo attend?
Minentle Sithelo attended Walter Sisulu University, Walter Sisulu University.
What skills is Minentle Sithelo known for?
Minentle Sithelo has skills like Microsoft Office, Research, Technical Support, Social Media, Office 365, Content Management Systems, Windows, Imaging Of Units For Installation, Configuring Of Access Points And 3g Routers, Testing Units For Warranty Returns, Repairing Of Returned From Field Units, Creating Imaging Usb Sticks.
Who are Minentle Sithelo's colleagues?
Minentle Sithelo's colleagues are Lezaundre Claudia May.
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