• Serve as the first point of contact for customers seeking technical assistance over the phone, Whats App or email. • Logging and processing support calls. • Determine the best solution based on the issue and details provided by customers. • Record events and problems and their resolution in log. • Solving password problems. • Talking to clients and computer users to determine the nature of any problems they encounter. • Responding to breakdowns • Repairing equipment and replacing part. • Providing support to users and being the first point of contact for error reporting. • Sending and receiving the parcels using The Courier Guy.

• Installing or changing software to fix issues • Configuring of Access Points and 3G Routers • Repairing of returned from field units • Creating imaging USB sticks • Offer phone support to FT’s • Troubleshooting • Sending quotes after repairs • Share information when new version or update system comes • Identify issues/problems surrounding HSD as they occur and suggest solutions • Daily record keeping and data entry (received for repairs and issued) • Assisting senior HSD manager with stock level of the parts needed • Remotely accessing hardware or software for clients to make changes and fix problems • Log all calls on Manage Engine and Content Management System • Resolving problems with networks and other computer systems. • Standby during December holidays