Minerva Cuba Email & Phone Number

Philippines

Philippines

Helping sellers, big and small, efficiently manage single or multiple stores across different channels and countries.

Taguig, National Capital Region, Philippines

Responsible for overseeing and optimising the client's presence on various online platforms such as Amazon, eBay, Catch, and others. This involves managing product listings, monitoring inventory, optimising content for better visibility, responding to customer inquiries, analysing sales data, and implementing strategies to enhance the brand's performance and profitability on the marketplaces. Drives sales growth, ensure a positive customer experience, and maintain our brand's reputation across multiple online channels.

Bonifacio Global City, Taguig

Leading and guiding a team of skilled Account Managers who are responsible for overseeing our presence on various online platforms like Amazon, eBay, Catch, and others. Key responsibilities include supervising team activities, setting performance goals, conducting regular performance reviews, coordinating strategies for optimising product listings, monitoring inventory levels, analysing sales data, and ensuring exceptional customer service.

Bonifacio Global City, Taguig

- Maintain Marketplace channels on behalf of our clients- Support Client Account Managers with escalations and urgent topics- Assist with the execution of promotional plans and strategies- Implement learnings and best practices across clients- Handles ad hoc office and operations related tasks (Recruitment, Office coordination, etc)- Supports Operations Director in production (meeting project deadlines, checking project progress with teams)

Bonifacio Global City, Taguig

- Admin specialist for www.catch.com.au, back office task, EDM scheduling and sending

Ortigas, Metro Manila

● Provides daily, weekly, monthly reports● Improves the effectiveness of all report templates● Inform managers on trends based on statistical reports● Communicates relevant information to the right people and on a timely basis● Keeps to project commitments and deadlines● Successfully handles project implementations

Makati, National Capital Region, Philippines

QUALITY COORDINATOR:• Ensures that web content adheres to CashCashpinoy standards and develop quality targets for continuous performance improvement• Provides leadership for implementing changes targeted for quality improvement and evaluates attainment of results• Achieves daily, weekly and monthly quality monitor goals for Content Team in accordance with account specified goals• Performs quality monitoring and provides trend data to management team• Provide performance feedback and input to all monitored transactions to increase service quality – Real time discussion• Serves as point of contact for all quality issues and questions• Schedules, coordinates and facilitates calibration sessions at the direction of the Account Management Team• Updates personnel on changes regarding information, policies, guidelines, spec, etc.• Participates in the design of quality monitoring formats and standards• Uses quality monitoring data management system to compile and track performance at team and individual level• Provides timely quality performance feedback to Team Managers and Content Manager• Prepares and analyzes internal and external quality reports for management staff reviewTRAINER:• Deliver and facilitate training that focuses around agent behavior that ensures contractual metric compliance and increased revenue for the company• Conduct training for continuous improvement to tenured agents based on training need analysis.• Assess training programs for completeness and accuracy, recommending revisions or additions when necessary.• Deliver feedback that is descriptive and based on observed behaviors and situations. Be both timely and specific with the information and ensure the feedback is directed at behaviors and situations over which the individual has control• Provide training reports, including account training needs, classroom progress, individual agent progress, and other performance tracking as requested by management.

Makati, National Capital Region, Philippines

Provides email and chat support to Moonline (CashCashPinoy) customers.Answer queries of customers in a timely manner.Give accurate feedback to customers.Helps the customer find resolution to every issue encountered.

Dumaguete City, Negros Oriental

- Arranges trips and bookings of guests and sponsors.- Prepares the monthly report submitted by every team and submits it to the area head.- Takes down minutes of meeting.- Coordinates with other secretaries from different areas for special programs, announcements, or activities.- Accomplishes others tasks assigned by the area head.