PROFESSIONAL SUMMARY• Over 12 years of experience in customer service positions• More than 3 years of experience in email support• Over 3 years of experience in freelancing as a general virtual assistant and customer support.CORE COMPETENCIES• Tech Savvy- Proficient with Google Workspace(Gmail, Drive, Docs, Spreadsheets, and Calendar) and MS Office- Proficient with Slack, Shopify, Gorgias, Freshdesk, Zoho Mail, Re-amaze, Canva, and Familiar with Trello- Familiar with Quickbooks- Able to learn new online tools quickly.• Data Entry- Can type 40 wpm with 100% accuracy.- Excellent attention to detail and can multitask effectively.- Strong written and verbal communication skills.- Comfortable working independently with minimal supervision.• Excellent Communication Skills- Can express ideas effectively using oral and written communication and active listening skills to gain understanding.
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General Virtual AssistantWing Ai Jul 2022 - PresentUnited States -
Shopify Customer Service SupportJdh Commerce Jun 2021 - PresentFranklin, Tennessee, United StatesProject - based
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Shopify Customer ServiceTenk Solutions Llc May 2021 - PresentUnited States- Adding products on the Shopify platform- Responding to customers' emails via Gmail- Communicating with the supplier regarding returns and replacement requests- Checking order and delivery status- Handling requests for returns, replacements, and refunds- Creating and updating the order monitoring tracker.
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Shopify Email SupportLogistics Llc Mar 2021 - Apr 2021United States- Responding to customers' inquiries via email- Checked order and delivery status- Tracked orders- Handled requests for returns, replacements, and refunds- Created posts and stories for IG- Replied to comments and DMs on IG- Generating leads from Tiktok and IG to promote a product
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Online Guest Services (Email Support)Sitel Sep 2015 - Dec 2018Quezon City, National Capital Region, Philippines- Handled an Airline Account- Answered guests’ emails inquiring about their flight bookings.- Processed changes and cancellation of the guest’s bookings.- Processed claims and refunds.- Created travel insurance letters for the guests to confirm flight disruptions. -
Customer Service RepresentativeTeletech Mar 2014 - Jul 2015Philippines- Handled Financial Account – checking and savings accounts.- Analyzed the transactions of the clients and explained the fees that they have incurred.- Processed disputes for clients' transactions and fees incurred on their accounts. -
Customer Service RepresentativeVxi Global Solutions, Llc Mar 2012 - Jan 2014National Capital Region, Philippines- Handled Financial Account.- Processed sending money transfers and made changes on the transactions based on the request of the sender. -
Customer Service RepresentativeWipro Technologies Nov 2010 - Oct 2011National Capital Region, Philippines- Handled billing account for postpaid telecom. - Processed disputes and collected payments. - Handled back office/offline work. -
Quality Assurance SpecialistSykes Philippines Jul 2007 - Aug 2010Marikina, National Capital Region, Philippines- Handled prepaid telecom account. - Monitored calls and provided feedback to advisers/agents. - Facilitated and attended calibrations with clients, supervisors, team leaders, trainers, and agents. - Assessed customers’ actual surveys and provided feedback to the advisers/agents. -
Customer Care AssociateSitel Mar 2006 - Jun 2006Quezon City, National Capital Region, Philippines- Handled business credit card acquisition.
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Customer Care RepresentativeInfluent Oct 2004 - Jun 2005National Capital Region, Philippines- Handled credit card acquisition and accident insurance policy.
Minerva Dino Education Details
Frequently Asked Questions about Minerva Dino
What company does Minerva Dino work for?
Minerva Dino works for Wing Ai
What is Minerva Dino's role at the current company?
Minerva Dino's current role is General Virtual Assistant.
What schools did Minerva Dino attend?
Minerva Dino attended Polytechnic University Of The Philippines.
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