Minerva Olivo
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Minerva Olivo Email & Phone Number

Information Technology Service Desk Manager at Vanguard
Location: Philadelphia, Pennsylvania, United States 10 work roles 1 school
1 work email found @uphs.upenn.edu LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@uphs.upenn.edu
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Current company
Vanguard
Role
Information Technology Service Desk Manager
Location
Philadelphia, Pennsylvania, United States
Company size
25515 employees

Who is Minerva Olivo? Overview

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Quick answer

Minerva Olivo is listed as Information Technology Service Desk Manager at Vanguard, a company with 25515 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a work email signal at uphs.upenn.edu and a matched LinkedIn profile for Minerva Olivo.

Minerva Olivo previously worked as Information Technology Support Manager at Ave By Korman Communities and Senior Information Technology Analyst at Pennoni. Minerva Olivo holds Bachelor Of Science (B.S.), Information Technology from Drexel University: College Of Information Science And Technology.

Company email context

Email format at Vanguard

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{first_initial}{last}@uphs.upenn.edu
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Profile bio

About Minerva Olivo

With over 10 years of experience in information technology, I am a skilled and certified IT support manager who leads and oversees the delivery of high-quality IT solutions and services to clients in the hospitality and healthcare sectors. Currently, I manage the IT support team at AVE by Korman Communities, a leading provider of flexible-stay accommodations for business travelers and relocating professionals. In this role, I ensure the smooth operation and maintenance of the IT infrastructure, systems, and devices across multiple properties, while also providing excellent customer service and technical support to guests and staff. I also leverage my expertise in vendor management, Azure Active Directory, and ITIL® best practices to optimize the IT performance, security, and efficiency of the organization.

Listed skills include Html, Css, Batch Files, Ubuntu, and 20 others.

Current workplace

Minerva Olivo's current company

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Vanguard
Vanguard
Information Technology Service Desk Manager
Philadelphia, PA, US
Website
vanguard.com
Employees
25515
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10 roles

Minerva Olivo work experience

A career timeline built from the work history available for this profile.

Information Technology Service Desk Manager

Vanguard

Philadelphia, PA, US

Senior Information Technology Analyst

Pennoni

Philadelphia, Pennsylvania, United States

May 2022 - Apr 2023

Member Of Technical Staff Ii - End User Support

Verizon Wireless

Feasterville Trevose, Pennsylvania

  • Provided technical support for several off-site events, retail locations and office locations.
  • First point of contact for technical issues at several Verizon Wireless stores located in the Philadelphia-Tri-State Area.
  • On call technician for any critical issues that arise in the Tri State area.
  • Project Lead for store remodel, relocation projects and store closings.
  • Replaced out of warranty laptops, desktops and UPS batteries at retail locations.
  • Performed pilot testing for various software packages.
May 2013 - Sep 2018

Pc Field Technician For Api Systems

Api Systems, Inc.

Trevose, PA

  • On the road delivering support services to end users in retail stores in NJ, PA and DE. Also supporting users based in the Trevose, PA office.
  • Installed, diagnosed, repaired, maintained and upgraded office and retail hardware.
  • Set up conference room for Regional Meetings.
  • Replaced UPS Batteries for various models.
  • Configured Juno's Pulse and Citrix Client for VPN connectivity with the office network.
  • Tracked user's issues with a ticketing system and escalated accordingly.
May 2012 - May 2013

Technical Support Specialist

Razorfish Health

Greater Philadelphia Area

  • Supported the IT department's policies and procedures.
  • Tracked user's issues with a ticketing system and escalated problems accordingly.
  • Provided first and second tier computing support to internal and remote users.
  • Gave new employees an orientation and training on how to utilize new systems and software.
  • Offered effective solutions to common end user problems.
  • Configured laptops, desktops and Macs for new users.
Sep 2010 - May 2012

Electronic Processing Assistant

Drexel University
  • Performed data entry, data management, and electronic filing on various sensitive documents.
  • Trained new employees on how to manage and use the Oracle Database and Nolij Software.
  • Organized, purged and edited Drexel student applications accordingly.
Jun 2009 - Feb 2010
Team & coworkers

Colleagues at Vanguard

Other employees you can reach at vanguard.com. View company contacts for 25515 employees →

JA Jessica Austin Jessica Austin Colleague at Vanguard Savannah, Georgia, United States, United States View → MR Meghana Reddy Meghana Reddy Colleague at Vanguard Frisco, Texas, United States, United States View → VS Valliappan Subramanian Valliappan Subramanian Colleague at Vanguard Exton, Pennsylvania, United States, United States View → SV Stephanie Varner, Mba Stephanie Varner, Mba Colleague at Vanguard Scottsdale, Arizona, United States, United States View → JB Justin Brantley Justin Brantley Colleague at Vanguard Greater Phoenix Area, United States View → PV Paul Vassar Paul Vassar Colleague at Vanguard Charlotte, North Carolina, United States, United States View → VB Valerie Borin Valerie Borin Colleague at Vanguard Scottsdale, Arizona, United States, United States View → AH Andrew Harmon Andrew Harmon Colleague at Vanguard Greater Philadelphia, United States View → KK Keerthan Kumar Keerthan Kumar Colleague at Vanguard United States, United States View → GL Grace Lodge Grace Lodge Colleague at Vanguard Scottsdale, Arizona, United States, United States View →
1 education record

Minerva Olivo education

  • Drexel University: College Of Information Science And Technology
    Drexel University: College Of Information Science And Technology
    Information Technology
FAQ

Frequently asked questions about Minerva Olivo

Quick answers generated from the profile data available on this page.

What company does Minerva Olivo work for?

Minerva Olivo works for Vanguard.

What is Minerva Olivo's role at Vanguard?

Minerva Olivo is listed as Information Technology Service Desk Manager at Vanguard.

What is Minerva Olivo's email address?

AeroLeads has found 1 work email signal at @uphs.upenn.edu for Minerva Olivo at Vanguard.

Where is Minerva Olivo based?

Minerva Olivo is based in Philadelphia, Pennsylvania, United States while working with Vanguard.

What companies has Minerva Olivo worked for?

Minerva Olivo has worked for Vanguard, Ave By Korman Communities, Pennoni, Penn Medicine, University Of Pennsylvania Health System, and Randstad Technologies Us.

Who are Minerva Olivo's colleagues at Vanguard?

Minerva Olivo's colleagues at Vanguard include Jessica Austin, Meghana Reddy, Valliappan Subramanian, Stephanie Varner, Mba, and Justin Brantley.

How can I contact Minerva Olivo?

You can use AeroLeads to view verified contact signals for Minerva Olivo at Vanguard, including work email, phone, and LinkedIn data when available.

What schools did Minerva Olivo attend?

Minerva Olivo holds Bachelor Of Science (B.S.), Information Technology from Drexel University: College Of Information Science And Technology.

What skills is Minerva Olivo known for?

Minerva Olivo is listed with skills including Html, Css, Batch Files, Ubuntu, Windows And Mac Operating Systems, Microsoft Office, Oracle E Business Suite, and Numara Footprints.

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