• Experienced with key enterprise technologies including Office 365, AD administration, collaboration messaging (Skype, Teams), single-sign-on (Okta), enterprise mobility (exchange ActiveSync), video conferencing (WebEx), and end point security (BitLocker, Symantec PGP, patching).• Providing tier 3 desktop support to 200+ user corporate environment and 200+ remote users.• In charge of on-boarding and off boarding employees. • Rolled out Surface Pro 3 to corporate employees and provided training in a large group setting.• Conference room rework to modernize equipment and resources available to our end users. Held group trainings to help our end users utilize our conference rooms.• OneDrive for Business corporate rollout and end user training.• Experienced in using BigFix (end point management tool) to deploy pre-packaged software. • Provided technical support for company-wide video conferences.

• Promoted to level 2 support. Mentoring, directing, and guiding level 1.• Connected iPhones, iPads, and Android devices with ActiveSync. Trained users with activation and use of mobile devices. Wireless vendor account management: including but not limited to ordering new devices, canceling lines, and account management. • Active Directory—Created user accounts, disabled accounts, changed password, moved accounts around to different OU’s, and created distribution lists.• Imaged laptops and desktops using various tools. OS’s included Win XP, Win 7, Win 8 and Win 10. Office products: Office XP, 2003, 2007, and 2010, 2013 and O365. Hardware consisted of Lenovo T series laptops and Dell desktops.• Troubleshot, installed/replaced hard drives, video cards, RAM and other peripheral devices. Joined computers to the domain, added printers, configured email clients, and installed other software.• Troubleshot VPN connectivity issues with CISCO and Juniper SSL VPN. Resolved wireless connectivity issues with wireless access points, and mobile hotspot devices. Troubleshot network connectivity issues with DHCP and DNS.• Managed WSUS upstream and downstream servers running on virtual Windows Server 2003 and Windows Server 2008. Documented, evaluated, tested and deployed monthly Microsoft patches to more than 6,000 computers. • Used power shell commands to give additional rights for Microsoft Office365 Cloud email boxes. • Used Cisco Unified Communications Manager to add, remove and change Cisco phones. Used Cisco Unity Connection Administration to manage user voice mail.• Supported company’s ITIL initiatives.

• Help Desk Analyst supporting over 20,000 employees nationwide.• Supported customers via phone, e-mail, and through remote access tools.• Troubleshot Lenovo PC’s and Laptops, Lexmark Printers, and Cisco VOIP phones.• Diagnosed and fixed network connectivity issues using various DOS commands; including remote user who were using dial-up or Cisco VPN clients. • Worked with various operating systems including Windows 98, 2000, & XP. Other Software included MS Office 2000 to Office 2003. Reset Active Directory passwords and unlocked accounts. Corrected virus and spyware /adware issues.

• Supported MediMizer line of medical software product. • Fixed database issues using FoxPro commands. Used Foxfire report writer to produce reports for customers. Walked customers through installations, updates and upgrades.• Supported Symbol hand held Palm devices and resolved Palm synchronization issues.

• Responsible for contacting Nurse Supervisors, Managers and HR departments for timely reference checks on Nurses that are ready to go on assignments.• Conducted on-line criminal/background checks and facilitated drug screens for nurses.

• Identify, qualify and recruit engineers for contract and permanent positions throughout California.• Responsible for Salary/Rate Negotiation, Drug/Reference Checks, and Contractor Sign-Ups/Orientation (contract agreements, safety/Internet usage/sexual harassment policies, and employment eligibility).

• Identify, interview and recruit qualified candidates for contract and direct positions.