Minesh Modi Email & Phone Number

Schaumburg, IL, US

New York, NY, US

• Working in an inbound call center; with high volume, and in a fast-paced environment
• Educating and enrolling participants on pension enrollments for the 2018 plan year
• Being a knowledgeable expert and utilizing available tools to assist participants
• Anticipating difficult questions and discussions around pension fees increase, and potential impacts from taking it now and taking it later.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Committing to complete assignments

• Facilitated interactions with customers in a way that is in accordance with the Company's service delivery strategy.
• Established and promoted effective relationships, by upholding Liberty Mutual’s commitment to the customer experience through our CS Pro interactive phone delivery system, and also by tracking any of the participants.
• Responsible for answering incoming calls regarding technical questions and problem resolution related to Liberty Mutual plans.
• Worked to minimize and/or eliminate participant efforts by achieving first call resolutions, whenever possible.
• Exercised sound judgment within the scope of their empowerment, and acted in the best interest of both the participant and the company.
• Handled a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required

Woonsocket, RI, US

• Functioned as a QA sampler and/or a stray checker at the Opti-fill area, checking if the correct quantity is being dispensed from the Opti-fill machine and/or checking for stray objects in the prescription.
• Employed as a Pharmacy Technician at the Opti-fill automated dispensing machine, filling prescriptions into the machine.
• Operated as a pharmacy technician at the LDU machine, filling prescriptions by entering medications into the machine
• Worked as a shipping technician, packaging prescriptions according to weight and size of the prescription.
• Filled prescriptions in the Manual pick area.
• Administered the Opti-fill automated filling machine.

young patients.· Processed patient charges and credits by validating and charging Fill and Update Lists using the department computer and entered charges and credits into the department computer from proof-of-use documents.· Helped with patient consultation while assisting with insurance inquiries or other medical problems.· Counted the prescribed number.

US

• Used the company's website to perform operations such as assisting customer locate online items in the store. Researched the company stock to determine if we actually have the item for the guest at current or different.

• Directly interacted with customers either by telephone, electronically or face to face.· Placed order to restock merchandise on the sales floor and handled the receiving of all shipments in a well manner.· Provided.

Associate'S Degree, Network And System Administration/Administrator

High School Diploma, Pharmacy Technician