Minesh Patel Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona

• Work with VMware, Citrix Desktop Director, MobileIron, BlackBerry Administration Service & Remedy• Participates in the testing and implementation of desktop computing product lifecycle upgrades• Ensures continued availability and reliability of the desktop computing environment within a business office by proactively monitoring performance and responding appropriately to deviations from expectation• Consults with IT staff on the usage of end user computing systems and network-based PC/workstation software and hardware, systems security, recovery and back-up procedures• Prepares progress reports for all work performed• Participates in the evaluation of new end user computing packages, including remote connectivity products, and equipment; implements and tests prototypes• Participates in projects relating to the development and implementation of new products and product lifecycle upgrades• Performs troubleshooting and diagnosis of complex desktop computing software incidents; documents and applies standard solutions• Identifies opportunities for and participates in process improvement initiatives

Phoenix, Arizona

Support & troubleshoot Healthcare EMR/EHR systems for over 400 employees• Project manager for new web help desk ticketing system & web filtering system• Respond to requests for technical assistance in person, via phone, chat and email• Repair & upgrade computers and printers• Convert & maintain VMware virtual servers• Manage & maintain Vertical VoIP system• Manage active directory, exchange 2007/2010 and group policy• Control hardware, software and telephone inventory• Saved over $100,000 a year by bringing certain services in-house and using other vendors• Manage $500,000 IT budget• Train employees on computer and EMR use• Diagnose and resolve technical hardware and software issues• Administer and back up EMR and billing databases• Log and administer all help desk interactions and help document IT policies and procedures

Imaged HP/Compaq computers and servers per the clients request• Repair/maintain printers/monitors/computers/servers• Tracking inventory such as computer, printer, servers and monitors• Deploy and move workstations, printers and phones as requested• Provide help desk support to the western region of the Unites States• Improved ticket workflow in Remedy by 140% in my first month