Minesh Tailor Email & Phone Number

Responsibilities:• Creating, implementing and overseeing service development and service improvement projects• Managing the ‘Ask the Expert’ service for the connections directorate in order to meet customer satisfaction scores of 9 and above• Engaging with key stakeholders to establish relationships in turn allowing for structured and informed improvement projects based on customer needs• Collating key data from internal and external stakeholders in order to create accurate reports supporting highlighted business needs• Organising and hosting customer engagement forums throughout the year to demonstrate action taken against previous feedback received as well as putting forward new business ideasKey Achievements:• Successfully reaching an average score of 9.42 out of 10 for the Ask the Expert service year ending 2014• Creating, implementing and managing Ask the Expert surgeries• Involvement and development of new starter induction programmes• Converting highly technical documents into customer friendly knowledge articles

• Experience in leading a team and delivering results in a challenging and fast paced environment• Managing the recruitment and selection process• To act as a role model, lead by example, to ensure that the sales team maintains a high level of performance• Hold monthly reviews with sales staff to monitor performance, provide feedback and give constructive criticism• Complete contract compliance check on a daily basis• Responsible for opening and closing the store• Building relationships with business partners to take on new products and to be kept informed of new information on handsets as soon as it becomes available• Providing customers with relevant information through having in depth knowledge of all the products and services provided and informing existing and potential customers of additional services and offers in order to generate sales

Ba Joint Honours Degree In Business Management And Sport, Business Administration, Management And Operations

Business, Management, Marketing, And Related Support Services