- Manage product implementations and take ownership of project management including customer relationship, planning and financials.- Manage a team of Lead Functional and Senior Functional consultants engaged in product implementations across multiple projects and geographies.- Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and effort.- Manage system configuration and deployment activities across multiple engagements.- Build and foster internal consulting capability within the implementation team across different domains and industries.- Contribute to product roadmap through active feedback from customers and implementation experience.- Champion company policies and processes and ensure their adherence within the team.

• Manage and Lead Contract Lifecycle Management product implementation for enterprise customers, taking complete ownership of project planning, execution, financials and customer relationship.• Contribute towards building and fostering internal consulting capability within Professional Services group.• Manage a team of Senior Functional consultants engaged in Contract Lifecycle Management product implementations across multiple engagements.• Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives within the bounds of scope, schedule and effort.• Drive system configuration and deployment activities across multiple engagements.• Contribute to CloudMoyo product roadmap through active feedback from customers and implementation experience.• Participating in implementation-requirement gathering, product configuration & testing and user training.• Driving the functional requirements and working with Project Manager in implementation.• Engaging with business team, defining solution design to address key implementation objectives.• Driving system configuration and deployment activities.• Building internal consulting capability within the implementation team.

DOMAIN EXPERTISE • Expert level knowledge of Allscripts Products • Expert level knowledge of client operational processes, job functions and implementation methodology • Expert level knowledge of industry trends and initiatives within Healthcare domain area MODULE IMPLEMENTATION TO MEET REQUIREMENTS AS SPECIFIED IN THE PROJECT PLAN • Carry out the implementation of Allscripts solutions and designated products following a detailed project plan and in accordance with the contracted project scope. • Identify issues encountered during the implementation of products and when interfacing to systems. • Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope documentation. • Load the initial database delivered to the client with site-specific information. • Lead system design and build process • Design & present formal training courses and knowledge transfer to Allscripts clients • Thoroughly understand Speed to Value and other implementation methodologies • Advise clients on testing strategy and planning to ensure successful solution implementation • Support all testing phases with the client SYSTEM ROLL OUT • Serve as the client’s application expert, ensuring the system set up supports work flow decisions. • Liaise with the client, Project Managers and Account Managers to understand the client’s conversion, go-live and roll out strategies and to ensure that the solution meets the client’s business needs. REPORTING / DOCUMENTATION • Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants. • Provide weekly status reports throughout the project life-cycle to assist management eliminate risks and increase the likelihood of project success • Produce other reports and/or documents as required

• Lead team for UK mobile (3G) Technical Support • Provided remote support on all mobile concerns using multiple remote taking tools • Formed pilot IPhone Tech support team and was lead with 20+ analysts

• Lead team for UK broadband (TalkTalk) Technical Support • Provided remote support on all broadband concerns using multiple remote taking tools