Minesh Patel Email & Phone Number

Burlington, New Jersey, United States

Westfield, Indiana, Us

Strategic leader to provide high-level strategic information technology initiatives to keep the company ahead of the competition as part of senior leadership, Manage security and compliance, manage Infrastructures for all remote offices and centers, vendor management including MSPs and MSSPs, manage mission and time critical projects, data protection, monitoring for network and infrastructure, vendor and contract management with cost-effective planning, IT budgeting, process improvement, escalations, work closely with c-suite executives for IT initiatives and its overall contributions to company growth, introduced a savings of $350k+ by redundant technology consolidation, outcome, and delivery oriented and yet flexible mindset. Always eager to learn and adopt new technologies. The position was affected by internal restructuring (remote vs on-site or near the C-suite locations).

Thais Health is the worldwide leader in technology-enabled chronic care management start-up company. The company’s proprietary technology uses IoT devices to manage patients with a chronic conditions. This role is responsible for the entire IT and all related responsibilities more or less hands on CIO. Currently, I am also HIPAA Compliance Officer and HIPAA Security Officer. The ongoing tasks include Design and develop IT infrastructure e.g. Network, Voice, call center, hardware, software. Design and develop IT policies and procedures e. g. disaster recovery, business continuity. Steer company’s IT in the right strategic direction for future expansion. State of the Art Audio and Video equipment sourcing.  Conference room solutions. Vendor management and contract negotiation and management. IT Infrastructure management and support using in-house or external vendors. Management and maintenance of IoT devices. Worked autonomously and reporting to CTO of company. An average of 25%-35% cost reductions by re-negotiating multiple contracts. Cost-effective IT Infrastructure purchases and maintenance. As a startup, working towards realizing CEO’s vision by supporting latest technology infrastructure.

San Jose, California, Us

Designated to handle additional authority involving the management of 35+ employees a budget of $5M+, including strategic planning, global IT processes oversight, incident management, and international teambuilding. Orchestrated database administration, architecture, system, storage, networking, production control, disaster recovery, and support through the expert utilization of industry best practices and many emerging technologies. Maintained strict 100% SOX compliance despite significant operational challenges. Designated as a Technical Management lead for SAP ERP rollout for North America, EMEA, and LATAM, showcasing superlative leadership capacity and excellent technical understanding within fast-paced environments. Achieved 98% performance to SLA targets in addition to driving a record-breaking 98% staff retention with the concurrent increase in client satisfaction. Drove pacesetting $3M+ in savings on infrastructure and software licensing, moving to a virtual private cloud. Realized 60% license cost savings via a hybrid cloud to host SQL Server databases in-house. Generated an 80% drop in incidents, with a subsequent 98% increase in customer satisfaction ratings.  Led $600K savings by spearheading virtualization of 15-year-old aging Solaris machines on two virtual hosts. Achieved record 30%-40% license cost savings after eliminating new Oracle licenses cost for 5 years. Reduced Contractor resource expenses by 50% by targeted staff development, training, and hiring models, working in line with human resources and talent acquisition professionals to guarantee top-tier results. Actualized 70% reduction in data center floor space through a large-scale effort surrounding consolidation and migration while ensuring business continuity during a period of rapid company expansion. Cut average response time 90% by using follow-the-sun, and acted as an internal advisor for other service projects.

Led teams of open systems database and server administration groups comprised of up to 20+ individuals in a deadline-driven workplace. Established and oversaw infrastructure to support and improve high-performance DBMS environments. Managed group of DBA for Oracle, SQL Server, and Ingres databases, demonstrating excellent problem-solving skills to maintain superior performance. Standardized environments and secured substantial efficiency gains. Pared down after-hour calls 90%+ while also attaining 85% cost-savings for on-call pages in just X months. Supervised technical support to customers worldwide, integrating new practices to boost service scores by 65%.  Selected as the primary liaison between customers and the internal development group, established KPIs, and upholding a culture of continuous improvement which positively impacted up to 14K end users and 25K customers. Implemented optimized staff allocations to reduce average ticket resolution times by 60%. Praised as an essential member of the team in organizing and streamlining reporting and collecting Intellectual Properties. A key member of the team responsible for reporting and collecting Intellectual Properties. Arranged a wide array of changes to operational structure during CA Technologies acquisition.+ Held key management position when Platinum Technology was acquired by CA Technologies