• Lead a team of six immigration services officers, providing guidance and direction, conducting performance evaluations, and facilitating training and development.• Manage immigration cases, including reviewing and processing applications, supervising interviews, verifying supporting documentation, and ensuring compliance with immigration laws, regulations, and policies.• Interpret and apply immigration laws, regulations, and policies, ensuring strict compliance with established procedures and guidelines.• Provide exceptional customer service to applicants, petitioners, and stakeholders, responding to inquiries, resolving issues, and providing accurate and timely information.• Collaborate with internal and external stakeholders, including other government agencies, law enforcement agencies, and legal representatives, to ensure smooth immigration processes and resolve complex cases.• Develop and deliver comprehensive training programs to team members on immigration laws, regulations, policies, and procedures.• Conduct regular performance evaluations of team members, providing feedback, identifying areas for improvement, and preparing reports for management.• Prepare reports, analyzed data, and recommended process improvements to optimize immigration operations and achieve operational excellence.• Develop and implement team-building strategies and initiatives to enhance team dynamics, improve communication, and boost team morale.• Stay updated on industry trends, best practices, and regulations related to fraud detection and prevention, and provided recommendations for process improvements and updates to fraud prevention strategies.• Maintain confidentiality and ensured adherence to legal and regulatory requirements throughout the fraud detection and investigation process.

• Adjudicated immigration cases, including I-130, I-485, I-485 Supplement J, I-140, applications and petitions.• Provided customer service to applicants, petitioners, and stakeholders, responding to inquiries, resolving issues, and providing accurate and timely information.• Represented the agency at external activities, such as judicial ceremonies and conferences.• Conducted training for new Immigration Services Officers on interview techniques, immigration law, and the adjudicative process.• Interacted with other agencies in my duties as a Treasury Enforcement Communications System (TECs) Officer and at oath ceremonies.

• Trained and supervised the internship program at Congressman John K. Delaney district office.• Maintained the district director office calendar.• Performed administrative duties such as preparing and editing documents, organizing and maintain office supplies.• Represented Congressman John Delaney at community events to show solidarity and support to the community.• Conducted research and prepared documents in response to congressional inquiries from constituents and stakeholders on current legislative issues.• Attended congressional hearings and monitored legislative actions on congressional bills that might affect our constituents.• Drafted congressional briefs on specific congressional hearings, recordings, testimony, or legislation that might affect our constituents.• Communicated efficiently with constituents and stakeholders via congressional mailing and telephone in response to inquiries on legislative agendas, issues, or policies.• Provided assistance and information to constituents on congressional legislation, policies, and regulations.

• Taught English to college students at Pingliang University (平凉大学), China.• Developed and established a community Kindergarten Center at Pingliang University (平凉大学) to teach English to younger children ages 5-10 years old.• Trained and managed a Kindergarten Center program of about twenty students.• Participated at a teach teacher conference to teach one hundred plus Chinese teachers English Methodology.• Promoted better understanding of American culture through integration, language learning, and teaching.

• Conducted policy and legislative research on political candidates and analyze research findings.• Communicated with internal teams on policy perspectives and priorities to help inform their work and collaboration across the organization.• Performed open-source research on a variety of individuals to inform our decision-making.• Wrote, edited and substantiated claims made in a variety of research documents.• Participated in state to state AARP meetings and presented my reports at the meetings.• Participated as a lobbyist on Capitol Hill to members of Congress on issues concerning AARP organization.• Generated and informed product development with other internal teams.

• Collaborated with faith-based organizations in organizing community outreach events to educate the community on congressional policies affecting the community.• Conducted research on legislative policies and actions and disseminated information via FAN’s publication and website to the community.• Prepared written briefs and reports for presentation to members of Congress on issues pertaining to immigration, education, and politics.• Published brief new articles on the Franciscan Action Network on political and social issues.• Attended Board member meetings to communicate and collaborate on FAN’s objectives, mission and projects.