• Provided excellent customer focus experience that was unique to each customer• Created loyal Apple customers by exuding energy and excitement around Apple products that lead to enriching customer’s lives • Uncovered customer needs by asking probing and insightful questions that led customers to discover their own passion and creativity• Learned new products and features as they became available• Practiced active listening, patience, empathy and delivered service with care and confidence• Recognized by leads and managers for creating customer centered experience that led to customer

• Provided excellent customer focus experience that was unique to each customer• Created loyal Apple customers by exuding energy and excitement around Apple products that lead to enriching customer’s lives • Uncovered customer needs by asking probing and insightful questions that led customers to discover their own passion and creativity• Learned new products and features as they became available• Practiced active listening, patience, empathy and delivered service with care and confidence• Recognized by leads and managers for creating customer centered experience that led to customer satisfaction

•Promoted to the position of President after having served as the Secretary•Administered the active management of the Chapter including the event participation and daily operations •Engage membership in conversation to learn about their challenges and how to improve the service provided by the Toronto chapter including Prepares and presented progress report to the membership as often as they meet•Contribute as the signing authority on all accounts, responsible for sign all by-laws and other documents requiring the signature of the Chapter's officers and organizing and chairing semi-annual meetings•Ensure that the resolutions, goals, policies or wishes of the members are carried out to the best of abilities

• Creating and submitting applications for funding opportunities, which also involved creating a budget and working plan.• Recruiting staff for project as well as creating job descriptions and program flyers. • Creating contracts for staff as well as conducting in person and phone interviews. • Conducting community outreach to both agencies and employers to host workshops. • Creating/Editing/Reviewing training modules. • Overseeing all staff, including: ensuring deliverables were met on a timely basis; motivating team members; attending and overseeing all workshops; and doing participant follow-ups.• Creating and submitting invoices to trustees.• Responsible for end of project reporting and follow up.• Event planning (specifically for “The International day for persons with Disabilities” (finding venue, finding appropriate guest speaker, tabling organizations, arranging accommodations).

•Remotely evaluate websites for accessibility using JAWS screen-reader software and iPhone using Voice Over Technology•Noted for being persistent to determine an accessible method to complete forms if encountering difficulties related to accessing product/service and the online forms are not easily accessible for screen-readers •Provide written feedback to clients regarding the accessibility of the website and identify challenges with accessibility and provide recommendations

City of Toronto funded project: “Pivoting to Inclusion & Accessibility in the COVID-19 Pandemic” • Developed project plans including monthly/weekly plans and goals related to hiring staff to develop presentations and contacted organizations to attend formal presentations• Communicated with staff and business leaders via email, phone, and virtual meetings regarding organizing presentations• Directed and developed workshop content as well as formatted, moderated, and facilitated workshops • Responsible for writing end of project reports and follow up with City of Toronto contact

City of Toronto funded project: “Disability Advantage Program” • Created and submitted applications for funding opportunities, which involved creating budgets and a working plan • Recruited staff for project by conducting phone and in person interviews • Created job descriptions and contracts for staff and program flyers • Conducted community outreach to social service agencies and the corporate sector to host workshops• Developed, edited, and reviewed training modules and ensured presentations were made in a timely manner• Responsible for writing end of project reports and follow up with City of Toronto contact• Planned Events such as: “The international Day for Persons with Disabilities,” researched and arranged venues arranged appropriate guest speakers, recruited organizations, and organized accommodations for participants such as American Sign Language interpreters, and CART closed captioning

•Provided in person information to guests requesting directions to points of interest or about activities•Researched and stayed informed of daily activities and when required showed guests on a map how to get to requested location•Noted for being personable, providing specific directions, and being knowledgeable of current events

•Researched and edited final proposal for organizing focus groups related to Canada’s National Implementation Strategy for the Sustainable Development Goals and Agenda 2030•Awarded the contract and organized the arrangements for 2 focus groups related to the project•Contacted community service agencies to recruit participants and locations to host the event•Recruited support staff and volunteers for 2 events and managed staff during the focus groups •Responsible for conclusions and recommendations and assisted with the writing of the Executive Summary •Recognized as a contributor and for recommendations by funders after compiling and summarizing report•Complimented by staff and volunteers for leadership and organizational skills by being patient and empathetic during difficulties and for planning for potential challenges

Offered advice, support, and encouragement to the members of the community concerning issues in their personal life on topic such as health, relationship, spiritual, suicidal, and financial guidance.

• Managed staff of 4 to provide customer service, sales and business management resulting in a high level of customer retention• Assisted in training junior staff to provide exceptional client experiences by being a role model, audited phone calls, and provided suggestions to continuously improve the service• Maintained positive relationships with vendors resulting in costs savings by proactively approaching them regarding concerns • Managed inventory, reordering, diligent inventory count and • Accounting and book keeping expertise, routinely communicated with finance to ensure profitability