Michael Neumann Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

I became a Senior Consultant when the position was created within Slalom, after years of experience aiding in the delivery of successful projects and products across a variety of roles in a variety of industries.Consultant: 2010 - 2021Senior Consultant: 2021 - 2024

Seattle, Washington, United States

• Developed key deliverables in expanding the program roadmap for a partner funding request tool – including executive level punch lists, User Acceptance Testing (UAT) Plans, and RAID logs – that enabled a clearer.
• Built test cases & UAT feedback tools to support UAT testing across a global audience, eliciting valuable end-user input to build out feature backlogs.
• Conducted retrospective with key stakeholders on driving greater end user engagement for testing and feedback. This led to implementing improvements for future testing iterations to increase the quality and adoption of.

Seattle, Washington, United States

• Led a team to develop a Center of Excellence (CoE) for ERP end users within the Procurement and Supply Chain space.
• As part of CoE creation, built new Jira project, Jira intake integration, and job aid repository in Confluence. Adoption of intake and repository increased as CoE was socialized to partners and stakeholders. Feedback.

Seattle, Washington, United States

• Owned and managed 30+ projects as a Product Owner and Project Manager, many strategic for the broader Retail Service org in the customer service space, from concept to deployment adhering to respective go-to-market.
• Fostered cross-team efficiencies by conducting delivery with a hybrid team of frontline and backend (API) developers, UAT testers, and DevOps specialists. Backlog throughput increased over 20% as team performed.
• Prioritized & stewarded feature backlogs and user stories tracking a mix of innovative new functionality and sustainability work, typically driven by frontline and application data insights and broader marketing efforts.
• Facilitated development and testing process (QA, UAT) leading up to deployment, including coordination of communication, such as status of critical dates and milestones, amongst stakeholders and partner teams.
• Achieved many KPI successes for the application across projects, incl. improved system latency, reduced clicks / taps for key end user functions, adoption of new features for improving the customer experience, and a.

Seattle, Washington, United States

• Drove product changes to all Retail frontline applications (20+) as part of a large-scale integration update resultant from telecom merger (over 4,000 stores). All store locations had changes to branding and technology.
• Partnered with program team & leadership for alignment across more than a dozen workstreams impacting all enterprise frontline channels. Overall merger savings totaled over $1 billion with these frontline channels.

Seattle, Washington, United States

• Led team of Dell Boomi Middleware developers for Center of Excellence (CoE) platform improvements and production support. Managed over a dozen projects and helped facilitate a major commercial release in a validated.

Seattle, Washington, United States

• Acted as Back-office Product Owner for feature development, DevOps, and Reporting teams for the enterprise’s television product offering.
• Managed and prioritized multiple team backlogs for projects and operational work (features, user stories, defects) with stakeholders from numerous business channels (Customer Service, Retail, Telesales, Technology)..

Seattle, Washington, United States

• Owned backlog for offshore development team. Prioritization efforts featured input from various internal stakeholder teams and customer feedback from quarterly iterative demos. Leveraged Scaled Agile (SAFe) for delivery.
• Managed a data extraction team in parsing out high-value data pipelines into meaningful inputs for the features in this new product for partner airline operators.
• This work was in service of establishing an innovative new product for airline fleet engineers that would enable greater visibility to fleet data, cost savings, and timely recommended upgrades.

Seattle, Washington, United States

• Managed product delivery for more than 60 enterprise projects, small to very large, for Frontline sales channel system implementation (Telesales and Customer Service), ensuring functional and logical parity with the.
• Assisted in standing up frontline team’s adoption of Agile methodology and piecemeal application to both internal and enterprise projects over time until widespread adoption was achieved.
• Helped build out internal team’s strategic product roadmap and KPIs 6 months out, collaborating with business & technology partners in prioritizing to and aligning with marketing objectives.
• Solicited feedback from frontline end users via focus groups on call center visits, time & motion studies, and listening into calls for observations. All of this served as crucial inputs for backlog and requirement.
• Impacts of this work ranged from millions saved with improved technology enhancements, system latency improvements, training upgrades, and development throughput increased with a close partnership.
• Recognized by Slalom with office-wide individual awards for this role during Q2 2013 and Q1 2016.

Seattle, Washington, United States

• Worked as Business and Process Analyst on very large enterprise effort to consolidate several major initiatives into a unified program, with the intention of creating a unified UI experience across all channels. This.
• Recognized by Slalom with a nomination for an office-wide team award in Q3 2014 in this role.

Seattle, Washington, United States

• Owned pilots for Telesales chargebacks and incentive programs with smart call routing. Led team to develop intake processes and coordinated reporting needs in launching pilots.
• Met client target of pilot launch date and early realized sales gains with operationalization.

Seattle, Washington, United States

• Owned UAT and co-managed product delivery for (industry first-to-market) User Reviews functionality on website. Led UAT efforts for eCommerce upgrades in Telesales channel for over 300 Customer Service Reps (CSRs).

I reached the level of Manager after 5 years working at a variety of industry-leading clients in capacities such as Project Management, QA Management, Siebel CRM Delivery, and Business Process Re-engineering.Analyst: 2003 - 2005Consultant: 2005 - 2008Manager: 2008 - 2009

San Francisco, California, United States

• Managed a QA team through multiple testing phases for a global ad platform, stabilizing it for 5,000+ users. Developed test plans, coordinating integration and end-to-end testing across teams.

San Francisco, California, United States

• Directed a 4-person team in sales channel assessment, leading to new project outputs to help reduce customer activation time. Mapped 100+ processes for gap analysis and conducted time & motion studies at five national.

San Francisco, California, United States

• Managed a 25-member offshore team to migrate content for 100+ websites globally, ensuring consistent branding across sites. Worked in and with teams in Finland, Canada, USA, and India.

San Francisco, California, United States

• Led a 2-person team in assessing the Oracle Siebel CRM program, identifying cost-saving measures projected to save over $2 million. Presented business case and deployment plan to the CIO.

San Francisco, California, United States

• Managed a team in the global deployment of Oracle Siebel CRM software to 14 call centers (10 US, 4 international). Coordinated on-site support in the Philippines and the US, leading training and metrics development.
• Managed QA team of 2, and coordinated efforts with client QA team, for five large-scale releases of customized Oracle Siebel 7.5 application.

San Francisco, California, United States

• Performed QA impacting product development across 6 different high-visibility projects.