Ming Chuah Email and Phone Number

* Online: Set up e-commerce presence on Shopee, Lazada, Facebook online advertising and Google Ad - web, content, pictures, videos maintenance. * Wholesale/Retail: Lead sales team on new customer acquisition. Maintain relationship with government/private authorities in agriculture/aquaculture/architecture/construction customers,, * Project: Mainly supply our wire mesh as security fencing for First Smart Vanilla Farm in Malaysia so vanilla trees get to grow rapidly and harvest in highest quality.

* Generate new distribution channels by selling company patented cellphone cases to eBay and Amazon, Amazon FBA.* End-to-end ownership of accounts from scratch, generate sales ramp from USD0K to USD1Mil within a year.* Streamline operational strategy, cross functional teammates collaboration, outsourced partial workload to China teams, comply with the rules to make sure all accounts are in excellent condition.

* Founded own cross-border e-commerce company selling women accessories, home & living, car parts accessories at eBay USA/Canada/Mexico. Establish presence in Shanghai and LA, manage 3 PowerSeller accounts.* Streamline daily operation, analyze NA market needs, new product research, strong procurement skill and maintain great relationship with China supplier/manufacturer.

2008-2009 Business Development Manager, New Seller Acquisition* Manage two teams (6 in Shanghai, 6 in Shenzhen), specializing in seller acquisition, list and grow their business to global eBay sites. Our services included market research, strategy planning, listing, customer support, post sales 1on1 coaching services.* Manage new seller education “On Ramp” team to accelerate new seller business growth and reduce churn rate. 2006-2007 Customer Support Supervisor* Manage team of 15 customer support agents - Migrate 300K TW sellers to HK portal, support General Support, Live Chat, Community Watch and Trust & Safety account issues. Liaise with the Trust and Safety Department to assist top/casual sellers suspended account appeal application.* Build new education team: Support global initiatives and lead/educate eBay Greater China (HK, TW, Macau, China) Top Seller Account Managers’ accounts.

* Organize Sand Sculpture contest/exhibitions – 150 sculptors, 30 internationals from USA, Denmark, Holland, Russia, Singapore, Japan, Canada, India.* Interpreter for sand sculpture events and contests. Communicate/arrange schedules, transportation and accommodation for international professional sand sculptors.

* Substantial managerial experience of internet sourcing, marketing, advertising, customer service and website maintenance.* Data entry, shipping, packaging, labelling, ensure customer satisfaction.

* Co-manage food outlets at Pizza Hut, Burger King, Freshens, Taste of Asia, Taco Bell.* Train new/part-time students and full time workers to ensure good on-campus dining experience.* Coordinated a 500 people faculty/alumni annual dinner.