Ming T.

Ming T. Email and Phone Number

Senior manager, Customer Care @ BMW Group Financial Services
hilliard, ohio, united states
Ming T.'s Location
Chaoyang District, Beijing, China, China
About Ming T.

- 10+ years China and Global customer service management, hands on digital service and VoC improvement experience. Drive changes for digital service transition.-10 years service, software, quality and IT project management and PMO experiences. Hands on experince in agile methodology for on time delivery with quality. PMP certified.- 8 years quality assurance management. ASQ certified six sigma black belt.- 15 years leadership role for international team for global solid line and cross functional. - Strong IT and mobile software technical background.-Fast learner and solid influcence skills

Ming T.'s Current Company Details
BMW Group Financial Services

Bmw Group Financial Services

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Senior manager, Customer Care
hilliard, ohio, united states
Website:
bmwusa.com
Employees:
3008
Ming T. Work Experience Details
  • Bmw Group Financial Services
    Senior Manager, Collections And Recovery
    Bmw Group Financial Services Sep 2022 - Present
    中国 北京市
    Collection and recovery department management.
    View
  • Bmw Financial Services
    Senior Manager, Customer Care
    Bmw Financial Services Feb 2020 - Aug 2022
    北京
    Manage all customer interaction channels including traditional contact center and digital service channels in China. Set up intelligent service and direct sales service.
    View
  • Sony Mobile Communications
    Head Of Customer Service China And Global Service Pmo
    Sony Mobile Communications Mar 2015 - Jan 2020
    Beijing
    View
  • Sony Mobile Communications
    Head Of Pmo East Asia, Global Customer Service
    Sony Mobile Communications 2011 - 2015
    View
  • Sony Ericsson
    Senior Manager, Project Quality Management
    Sony Ericsson 2009 - 2011
    View
  • Motorola
    Senior Manager, 3Gsm Quality Asia
    Motorola 2006 - 2009
    View
  • Siemens
    Manager, Quality System
    Siemens 2004 - 2006
    View
  • Motorola Global Sw Group
    Six Sigma Project Manager
    Motorola Global Sw Group 2002 - 2004
    View
  • Da Tang
    Project Manager
    Da Tang 1999 - 2002
    Product Line Manager
    ATM switch, Internet acess server product line management
  • Da Tang
    Senior Engineer, Software Project Manager
    Da Tang 1998 - 1999
    ATM OAM Software, Signaling SW system design and development.SW project management for access server.

Ming T. Education Details

Frequently Asked Questions about Ming T.

What company does Ming T. work for?

Ming T. works for Bmw Group Financial Services

What is Ming T.'s role at the current company?

Ming T.'s current role is Senior manager, Customer Care.

What schools did Ming T. attend?

Ming T. attended Tsinghua University, Peking University, Vlerick Business School, Beijing Information Technology Institute.

Who are Ming T.'s colleagues?

Ming T.'s colleagues are Farhan Abraham, Sandra Van Buggenhout, Jacob Connor, Little Reminder, Salar Samimi, Ashley Melchor, Hidan Gigham.

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