Ming Wei Tong Email and Phone Number

Addressing incidents, service requests, and general queries for all supported applications within the teamAnalysing and investigating data to identify root causes of issues, and then presenting solutions or addressing concerns to key stakeholdersFacilitating the implementation of minor functional changes, testing, or enhancements in response to business initiativesEnsure the operational availability of one or more Application ServicesOverseeing vendor relationships for outsourced managed services and other technology and service offeringsMaintain the documentation of Application Services to ensure ongoing operational availability

Delivered excellent information services to both clients and staff, demonstrating a thorough understanding of the courses offered by TAFE SADelivered a service with professionalism, occasionally involving sensitive and confidential communication, including conflict resolution when necessaryAnalysed student debts and provided guidance on payment options, facilitating optimal repayment solutions in alignment with TAFE SA policies and procedures

Prepared cash for ATM packing and paperwork for packing orders at the start of the dayRestocking of ATM cassettes and handling of large amount of cash within KPIsPerforming and maintaining correct manual handling procedures according to trainingReconciled accounts at the end of the day to verify discrepancies for ATM cassettes with returned cash

Worked together effectively with Sales Manager and Branch Manager to formulate and implement tactical plans at branch level for investment sales and seminarsDrove Investment Revenues for Personal Banking Team in two bank branches to continually meet and exceed branch targetConducted Personal Customer Meetings (PCM) presentation events to target new investment sales when new funds were launchedProvided leadership guidance, training and coaching to a team of Personal Bankers and all new sales staff focusing on developments of investment business and strict adherence to compliance issues related to investment salesKept abreast of economic trends, securities and banking developments, government regulations and their potential impact on clients’ investment portfolioServed as Committee Member of Citiclub, the bank’s social activities club, with successful organisation of various sporting and social activities as well as Northern Region Annual Gala dinner for over 400 Citibank staffs and partners

Managed a portfolio of over 250 clientsForged profitable client relationships and grew investment revenue/ Assets Under Management to meet branch goals by identifying cross selling opportunities with existing clients with an objective of deepening client relationshipsProvided customers with enjoyable banking experiences and dealing with enquiries face to face or by phoneReferred customers to inter-branch counterparts when identified sales opportunities not covered by my roleMentored all new Personal Bankers in the teamGrew client base through soliciting of new Citigold, Gold-To-Be and True Blue accounts (Customers with investable assets over $300,000, $150,000 and $50,000 respectively)Provided financial advisory services on transactional accounts, mutual funds, term deposits, insurance, and loansVolunteered yearly for Young Entrepreneurs Program as a mentor. Program was designed to educate high school students in Penang on Investing at an early age through interactive sessions and gamesAccomplishments:Acquired over 20 million in sales, 29% above individual Standard of Performance and a total of 155 new accounts in 2007Awarded Citibank National Sales Challenge 2007 Top 5 Personal Bankers in Malaysia with a trip to Taipei, TaiwanZero compliance issues throughout career with Citibank

Solicited new Citigold and True Blue accounts (Customers with investable assets over $300,000 and $50,000 respectively)Co-organised marketing and lifestyle events with team members to forge better customer relationships and to bring in new customersPerformed outbound calls, sales visits and attended to customers in branch with the objective to promote Citibank lifestyle bankingManaged inbound banking phone hotline on rotational basis to address customer enquiries and provided solutions to any issues related to their accountsMentored over 10 new Sales Executives on Sales Process and shared successful sales techniqueProvided financial advisory services on transactional accounts, mutual funds, and term deposits and referred to inter-departments on other financial services in loans, share margin financing and business accountsAccomplishment:Awarded Citibank National Sales Challenge 2004 Top 10 Business Development Executive in Malaysia with a trip to Bali, Indonesia