Michele Ingalls Email & Phone Number

Boston, Ma, Us

London, England, Gb

• Managed MSP enablement program and materials, increasing learning by 20% in the internal channel sales and post-sale technical channel partner community.• Created over 300 eLearning elements, including QRS, articles, and simulations, to enhance partner components awareness.• Conducted Kaizen evaluations to optimize strategies, resulting in a 28% increase in learner awareness, via poll.

London, England, Gb

• Created a comprehensive library of 15 training videos and 25 documents for Channel Account Managers and MSP Post Sale Technical Support.• Utilized AI script engineering to innovate training perspectives and enhance design, execution, and delivery decreasing creation time by 40%.• Created, designed, storyboarded, reviewed, recorded, produced, and evaluated 75 assets within e-learning materials for MSP post-sales technical enablement.

Burlington, Massachusetts, Us

• Managed global onboarding enablement program for GTM, transitioning to eLearning and virtual instruction for improved accessibility.• Developed metrics to measure learner engagement and established benchmarks for ongoing sales and process improvements.• Led the creation of a global Channel Partner enablement program, including a multi-tier certification program for external partners.

Denver, Colorado (Usa), Us

• Developed the U.S. training program for digital court recording (DCR) systems, overseeing project training, documentation, and implementation.• Designed and developed curriculum for courtroom and legal personnel, increasing material adoption by 135% and sales by 88%.• Acted as the primary liaison between project teams and court clients, ensuring seamless transitions during implementation stages.

• Program management and project delivery up to $15 million, focusing on professional development, sales/technical enablement, and learning design.• Prepared individuals for PMP® and CompTIA Project+ exams, delivering custom-built training for diverse private and government organizations.• Conducted needs analyses, collaborated with SMEs, and designed bespoke training programs in both instructor-led and e-learning formats for 20 private and government organizations.

Trevose, Pa, Us

• Developed, designed, and maintain Certified Project Management Professional (PMP®) boot camp exam program materials for 2000+ public participants and 25 private companies.CompTIA Project+ and Selling Foundations Sales. • Managed national remote trainers and maintained alignment with project management content with the 3rd, 4th, and 5th editions of the PMI PMBOK® Guide. • Designed, developed, and updated curriculum, presentation materials and facilitation of training of internal sales training for 20 sales executives and 25 public classes.• Facilitated 18 annual Certified Project Management Professional (PMP®) boot camp classes with an average PMP® exam pass rate of 83%.

Atlanta, Ga, Us

• Led training programs for OVE.com and Manheim Online products, increasing product knowledge by 18%.• Managed trainers program wide to ensure effective implementation and delivery of training programs.• Developed multiple communication tools and website demos in collaboration with Marketing and third-party partners increasing adoption by 35%.

Atlanta, Ga, Us

• Managed needs analysis and instructional design for Classified Advertising Sales training, supporting 90 inside sales representatives.• Collaborated with SMEs to align departmental and training objectives, increasing sales by 32%.• Developed 35 communication tools to support personal growth and fostered skill development for new trainers.