Min Gao Email and Phone Number
Min Gao work email
- Valid
- Valid
- Valid
Min Gao personal email
- Valid
In both private and public sectors, Business & IT leaders need to prepare its organization and employees to adapt rapidly involved technology & Customer needs, provide superb customer experience for its product & services along with the digital transformationI can share my first hand experience on how to connects customer, employee, product & Service on multi-channel touch point in autonomous, intelligent platform, ultimately increase sales productivity, customer return rate and operational efficiencyPrivate sector - FSI/Insurance, High tech, Manufacturing business Min Gao has recently lead, managed and delivered the biggest multi-year Front office digital transformation project with SAP insurance solution on SAP HANA platform, implemented CRM on Premise, Fiori Apps, Gateway, Hybris Marketing, Hybris e-Commerce, Enterprise Data warehouse, FS-PM, FS-CD, FS-CM, FS-ICM, FS-PQM, Successfactor and JAM.Public Sector - Local & State GovernmentMin Gao has extensive experience in Local & State Government customer service processes & operation, primarily in Call Center operation, Investigative Case Management, Grantor Management, Tax & Revenue SAP solution
Deloitte Consulting
View- Website:
- deloitte.com
- Employees:
- 490451
-
Deloitte ConsultingLake Mary, Fl, Us
-
ManagerDeloitte Consulting May 2019 - PresentWorldwide, Oo
-
Solutions Architect & Value RealizationSap Apr 2015 - Apr 2019
-
Certified Senior Application ConsultantSap Dec 2011 - Apr 2015
-
Envision Project - Crm/Portal Solution Architect & Project ManagerNan Shan Life Insurance Co., Ltd Jun 2014 - Dec 2018TwEnd to End digital transformation on SAP HANA platform, an integrated Insurance solution from SAP Core Insurance system, middle office operation and Front Office customer/Agent engagement.• Big bang Go-live, SAP GC 2018 Annual Best Go Live Award.• Drove integration topics across different project team and customer’s legacy system; resolve conflict and align business decisions across different level business users.• Led the CRM project team through planning, design, delivery, go-live and post go-live phase.• Managed 100 plus consultants and developers to deliver 20+ Fiori Apps for Insurance Agents and Bank channel users.• Delivered Scalable Customer Portal support 100,000 online customers.• Enabled Marketing, Sales, Services functionality for Insurance company front office operation.• Leveraged SAP technology, including Fiori, GW, Hybris, SuccessFactors, CRM on Premise, FS-PQM, FS-PM, FS-CD, FS-Claim, SAP analytics and Reporting, Finance, to provide new Customer Engagement Model for Insurance company. -
Senior ConsultantDeloitte Consulting Jun 2010 - Dec 2011Worldwide, OoModernized State Tax Agency Customer Call Center service using SAP CRM 7.0 Interaction Center and Business Communication Management 6.0, integrate CRM Case Management, SAP Collection and Disbursement (PSCD) and Tax and Revenue Management solution• Leveraged best practice to reduce blueprint, solution design phase. Optimize Call center Business Processes, delivered solution design documents and Business Requirement Matrix on time; client’s sign-off to move project to full implementation phase.• Led a team of 6 offshore developers to developed SAP CRM 7.0 Case Management best practices along with SAP Collection and Disbursement (PSCD) module as the project accelerator. • Led Business Process Re-engineering workshops, design multi-channels Interaction center customer engagement processes.• Used ARIS tool for Business Process Modeling, deliver business process design document and integration design. • Collected business requirements, conduct Fit/GAP analysis and identified RICEFW objects for critical business operation.
-
Senior ConsultantIbm Gbs May 2007 - May 2010Armonk, New York, Ny, Us -
ConsultantIbm Gbs Mar 2005 - May 2007Armonk, New York, Ny, Us
-
Open Source Ide Deployment Project LeadGe Healthcare May 2004 - Sep 2004Chicago, Us
Min Gao Skills
Min Gao Education Details
-
University Of Florida - Warrington College Of BusinessDecision & Information Science -
University Of Florida - Warrington College Of BusinessDecision & Information Science
Frequently Asked Questions about Min Gao
What company does Min Gao work for?
Min Gao works for Deloitte Consulting
What is Min Gao's role at the current company?
Min Gao's current role is Solution Architect | Project Manager | Customer Experience | Process Optimization.
What is Min Gao's email address?
Min Gao's email address is mi****@****hoo.com
What schools did Min Gao attend?
Min Gao attended University Of Florida - Warrington College Of Business, University Of Florida - Warrington College Of Business.
What skills is Min Gao known for?
Min Gao has skills like Elm, Sap, Business Process, Integration, Testing, Middleware, Project Implementation, Sap R/3, Business Analysis, Erp, Business Process Design, Business Process Improvement.
Who are Min Gao's colleagues?
Min Gao's colleagues are Teona Pungaru, Caroline Ross, Natalia Cichecka, Jordan Hinnant, Gerry Hickey, Maya King, Pavol Szabo.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial