Ming Chan Email & Phone Number

Los Angeles, Us

• Strategized with content leads by providing data insights to drive decision making that successfully led to 10% year over year growth of commerce revenue for Amazon Prime Day 2024• Created new financial forecasting models with a margin of error of 5% and presented models to senior leadership on a weekly basis• Produced monthly presentations to communicate commerce insights and strategies that led to commerce team optimizations and the development of new Deals and Roundup programs as well as new partnerships with consumer technology brands• Provided ad-hoc reporting as needed via the creation of self-service dashboards in Looker and Lookerstudio that increased workflow efficiency

St. Louis, Mo, Us

• Synthesized requests and gathered data requirements to develop custom SQL queries for complex ad-hoc reports• Created data index for over 800 tables in the Washington University donor database• Led cross-functional meetings with senior administration to conceptualize and advocate for process change for the data request form in order to increase team SharePoint workflow efficiency• Trained new data analysts on best data practices and basic SQL coding

Bloomfield, Ct, Us

• Performed root cause analyses to identify issues within the IDN program and strategized IT solutions for Integrated Denial Notification products to ensure they aligned with Centers for Medicare and Medicaid Services (CMS) guidelines• Managed workflow with fulfillment teams and systems analysts to ensure timely project execution• Tracked and worked more than five concurrent large projects in Azure DevOps Server to meet tight deadlines as provided by CMS government mandated guidelines• Created complex case studies to perform user acceptance tests in IT test environments to confirm solutions were working as intended

St. Louis, Mo, Us

• Led cross functional meetings to report financial impacts of client rebate and guarantee agreements worth over $5 million• Conducted internal audits totaling over $6 million• Mentored a group of 5 associate analysts and provided guidance on how to use rebate and guarantee tracking systems

St. Louis, Mo, Us

• Analyzed contracts to identify their financial impacts on rebates and pricing guarantees• Collaborated cross-functionally with various different departments ranging from Finance to Account Management to gather data and create ad hoc reports • Contributed towards setting a record-breaking busy season of finishing over 2,000 deliverables within 3 months and exceeded the 95% target completion rate • Utilized SQL to query data used for the generation of client-facing financial reports • Analyzed work efficiency and created tools in VBA to streamline processes

Kirksville, Mo, Us

• Utilized a web-based database software to assist over several hundred residents with equipment rental, mail, packages, and room lockouts• Trained in basic crisis management and conflict resolution• Worked with residents to help professionally resolve potential conflicts regarding safety and personal matters• Received recommendation for Hall Desk Manager position after displaying outstanding customerservice and leadership

• Used cashiers and kept track of money and assisted customers with taking orders• Managed inventory and restocked soft drinks• Professionally worked with cooks to ensure food was served efficiently