1. 优化流程，降本增效，实现3名工单客服服务3亿存款用户2. 设计客服系统，从0到1转型自研系统

1. Externally, responsible for life IOT: sort out 500+ potential customers from exhibitions, VC, PE, and e-commerce. Among them, 47 established relationship and 9 IT docking; Cooperate with competitors and undertake customers that cannot be satisfied. In sales competition, won the team best innovation award and individual best breakthrough award. 2. Internally, accomplish the analysis of life IOT and vehicle IoT; promote Tencent music to join the value-added services, and improve the product scheme.

1. Independently plan two projects of "Voyager" and "Young Voyager ", formulate basic/advanced/school-enterprise certification of e-commerce training, standardize the market and empower sellers; Build data platform, evaluation system and reporting channel, quantitatively assess 14 institutions and 30 universities, reward the excellent with official mkt resources, and investigate legal responsibilities for violations2. As a founding member of Shanghai Channel Group, contributes to process management, and the team provides 80% leads of BD department after establishment; Do pre publicity for BD in Yiwu Expo

1. Lead the process to develop and prioritise iteration plans with the team leads, completing the launch of a total of 16 versions of Bixin App 6.6.0-7.3.5, organizing reviews and coordinate the pace of UI, Development, FAT and UAT2. Work with product, business and development to effectively drive projects from concept to launch3. Manage the calendar and tracking of the completion of UX requests, and related communications to the organization4. Manage documentations, libraries and toolkits, and manage archive of project history5. In response to emergencies, after 6.8.0 rejected by iOS for violating 3.1.3 clause, quickly coordinated PMs and ITs, developed remedial version overnight, and communicated closely with Apple officials to successfully evade penalties

1. Responsible for IP operations, community operations and fission activities of CEO - workplace writer Qiqian, increasing the number of new fans for Wechat official accounts, Tiktok, and Maimai by 200% 2. Designed vocational camp webpage, Ad copy and posters in distribution channels, and gave suggestions to improve courses, and reached distribution with recruitment websites like Zhilian and Lagou, increasing monthly sales by 120%3. Complete the marketing SaaS project of Beisen HR Technology Conference: collect and research client needs, and create hot topics on Zhihu and Maimai4. Coordinated the shooting, diting and promotion of reality show Go! Career transformers with entrepreneurs like wondercv CEO and KOLs such as Xiaobei, Malik, Curly Tong, etc. and sponsorship of Sigma, iQiyi, Maimai and Weibo

1. Designed drill-down analysis table and waterfall chart of retained rate of customers and assets, dock with IT department to realize automatic generation, and iterate the performance evaluation standards of outlets 2. Organized the three-party depository customer feedback salon allied with 4 brokers, invite reprentatives of first-line hot money to give speech, and attract 104 private bank customers to participate 3. Organized "Olympic Champions Face-to-face" summer camp for the heirs of private banking customers, gaining support from the Olympic champions, venues and coaches, and gave a lecture on asset allocation4. Designed an investment portfolio dominated by gold T+D, gaining 85% with information of FOMC, NFP, CPI and PCE, and gained the only intern-retention opportunity