● Manage 6 projects of a major tool to transition legacy systems to a new platform by managing timelines and stakeholder expectations● Design and lead over 15 training sessions for the legacy Not Yet Received tool to the new, ensuring users are familiar with the full features best practices of the new user interface, impacting over 1,100 user● Negotiate and influence engineering and user teams to shape the automation and tooling roadmap● Collaborate with technology and user teams to identify features and changes in product requirements to drive new tool launches from conception to implementation● Conducting A/B testing to maximize product efficiency and align user experience intent● SKILLS: new launch, user experience design, content management, training design, change management

● Lead 7 programs of 13 directors to build bridges across cultural boundaries and a community of belonging ● Establish the organization’s vision and evolve its program goals to insist on the highest standard ● Provide critical decision making to crisis response and drive congruent communication with all stakeholders ● Facilitate and stimulate diversity and inclusion topics as a moderator on 3 panel discussions ● Influence diversity and inclusion initiatives by consulting with over 6 internal organizational teams● Build and foster relationships with internal & external partners to be allies and collaborate on shared goals ● SKILLS: relationship management, crisis management, publish speaking, leadership, recruitment

● Strategize new marketing strategies to increase brand awareness through 4 informational channels● Increase social media following by 300% in 2 months and engagement ● Spearhead 3 events for APAHM (Asian Pacific American Heritage Month) in May 2019 and co-lead the heritage month’s kick-off Music of Asia event, resulting in over 500 attendees ● Program design over 11 entertainment events to bring a new and elevated experience for members ● Design creative assets to align with branding for print and digital channels to advertise upcoming events ● Create email content to influence attendance rate in materializing to the planned forecast ● Manage a marketing team of 3 to allocate resources to support marketing initiatives and execution● Produce PRFAQs to incline high-level leadership for speaking engagements to support the affinity group and its diversity and inclusion goals ● Create sponsorship packages to foster new partnerships with internal teams and increase funding to provide exceptional events and align marketing objectives for all teams, resulting in a cost saving of $7K

● Managed the sales and operations planning (S&OP) for 17 North America fulfillment centers (FCs) totaling 162M inventory capacity to drive continuous expansion and guide creative solutions to complex challenges ● Influenced multi-functional stakeholders by lead weekly meetings with General Managers, demand planning, capacity, and finance to leverage steering mechanisms to impact work flows in the network ● Launched 1 FC with over 7.6M of inventory capacity and retrofitted 4 FCs within project timeline by gathering requirements, creating strategy plans, and monitoring execution to achieve desired impact ● Drove 4 critical process improvements for emerging markets to closer align with its established networks● Produced weekly inbound and outbound forecasts with a result of less than 10% deviation● Identified new risks by analyzing data and changing system configurations to yield desired results● Alleviated FC operational bottlenecks by providing solutions to redirect work flow to other viable sites● Reduced transportation costs by approving transfers that exceed 92% instead of 80% standard truck utility● SKILLS: operations planning, new launches, process improvement, contingency planning, risk management

● Led a team of 2 Supply Chain Specialists for Microsoft Stores (MSSTORES) with sales of over $250M to procure 3rd party Innovation and PC Accessories products● Designed and spearheaded 5 change management initiatives which impacted 14 employees and allowed Channel Operations to focus on strategic relationship management and increase resolution capability ● Secured on-time delivery of products by managing over 195 supplier relationships to negotiate schedules and allocations to maintain healthy weeks of stock inventory ● Streamlined the new supplier onboarding process resulting in completion time from 2 weeks to 3 days● Launched over 468 planograms successfully by aligning purchase orders to forecast, fostering supplier engagement, and monitoring the arrivals to the distribution centers ● Facilitated weekly meetings with buyers, planners, and online merchandisers to parallel objectives across all platforms ● Mitigated assortment risks for new store launches by assessing the product selection and inventory health ● Created a returns process that allowed identification of better lifecycle inventory planning, deployment strategies, and cost-saving opportunities of over $25M for 3rd party products● Maximized payment discount terms by collaborating with accounts payable on final invoices● SKILLS: procurement, new product launches, vendor management, product life cycle management

● Increased operational efficiencies for over 720 Company Operated Stores by assessing risks, managing resources, and implementing solutions ● Improved processes by providing technical and delivery solutions on trending issues based on CRM, and implementing mitigation plans to prevent reoccurrences ● Identified and implemented cost-effective traffic flow with retail stores, food vendors, and transportation providers for daily operations, new store launches, and ad-hoc scenarios● Built consultative relationships with stakeholders by coaching field partners to eliminate trending issues, adhere to store readiness standards, and be educated on new product launches

● Managed 67 Food Services accounts for business-to-business purchase orders of over $51M ● Influenced distributor rebuys with product lifecycle planning and inventory constraints ● Provided outbound solutions to maintain on-time and in-full delivery standards ● Reduced business expenses by partnering with internal & external teams to reconcile invoice and delivery discrepancies

● Spearheaded T.D. Wang Open House and Community Appreciation Night by creating schedules, negotiating with vendors, designing creative deliverables, and promoting events via email campaigns and social media channels● Ensured project objectives, timeliness, and completion under budget by servicing 4 accounts via research, development, and event planning activities● Supplemented marketing efforts by creating graphic designs

● Managed projects through cross group collaboration for 38 studio and on-location fashion photoshoots● Leveraged emerging social media (Facebook, Tumbler, Twitter, and Wordpress) to increase brand awareness● Developed creative styling and researched talents instilling strategic insight for editorial productions ● Consulted on print and film post-processing to ensure creative assets paralleled production concepts ● Enhanced brand identity with development of logos and visual elements● Fostered relationships and promoted business by attending industry events

● Increased membership by 30% and funding by 60% from planning, development, and implementation of new marketing strategies● Exemplified ambassador roles to foster public relations with organizations and prospective students● Enhanced branding by creating advertising deliverables with Photoshop tools● Negotiated with sponsors on donation procurement to minimize expenses● Built rapport with company representatives for future collaborations● Produced written communication and presentations for promotional activities

● Consulted for El Centro in conjunction with the Business and Economic Development Center (BEDC)● Facilitated meetings to discuss projects with team members, clients, and mentors● Conducted marketing research and analyzed findings to generate solutions and recommendations ● Produced marketing plans and provided recommendations with data gathered from software analysis (SPSS)

● Created and design marketing materials utilizing Photoshop tools● Communicated with internal and external groups to finalize promotional design conceptsand ensure support of delivery requirements