- Via JLL- Via Mackin Talent JUL22 - DEC24- Manage high tech equipment installation projects and support and/or coordinate commissioning processes- Participate in design reviews for on-going and new high tech Lab construction projects- Provide engineering recommendations and feedback to all stakeholders - Manage Lab planning including capacity evaluations, equipment needs, structural capacity evaluations, and vendor management- Support sourcing and procurement efforts to ensure equipment selection fits the building capacity for structural and services- Interface and assist with on-site facilities and environment, health and safety (“EHS”) teams for creating operational lab, facility, and safety procedures- Audit and ensure laboratory services meet equipment requirements- Interface with the Global Asset Management program manager to ensure certification, maintenance, and/or calibration data is properly configured

As an Escalation & Key Customers Advisor for TLA, I mitigate severe and moderate pressure among key customers and partners.- Manage and respond quickly to resolve emerging pressures- Initiate and determine contingencies- Put contingencies into action to bring pressures back within organizational control- Prioritize available capacity to meet immediate pressures- De-escalate when applicable- Perform root cause analysis of complex HW/SW scenarios- Communicate and coordinate, internal and external stakeholders

Customer Care Service Specialist in hardware for total lab automation.- Travel worldwide: 70% of my time for installations, upgrades, trainings and onsite support- Technical support for partners (online and on-site)- Management of spare parts requests (cost, applicability & release)- Participate and contribute to performance and cost improvement initiatives- Actively troubleshoot major design flaws and system failures related to automated modules, RCA- Involved in MRA (Material Return Authorization) shipped worldwide - Support in the clarification of logistical and commercial complaints with customers and partners- Ticketing management towards R&D for issues raised by partners and customers- Perform basic and advanced training sessions on our hardware solutions in our facilities in Italy, Switzerland as well as remotely web based (WebEx)As a hardware automation specialist, among the main activities involved in projects are: - Analyzer connection and validation - Hardware configuration and optimization - During the different phases of the project, I directly participate in major SW/FW upgrades - Trainer and supervisor of Partner's FSEsProjects Involved:Quest Diagnostics Clifton – NJ, United StatesHermes Pardini NTO – Belo Horizonte, BrazilLaverty Pathology – Sydney, AustraliaStar-SHL - Rotterdam, Netherlands

- Execute system verification, integrated system tests, acceptance tests for automation line Canning Systems (Lin Can Systems – ABE)- Install, repair, maintain, calibrate and troubleshoot all equipment and machines to ensure the efficient, safe operation of all machinery with the shortest down time- Assist with job planning related to tooling projects- Participate in Continuous Improvement events- Make changes to PM’s accordingly with recommendations for positive improvements performed based on cost & priority- Suggest and Implement improvements in departmental efficiency, quality, and safety- Work closely with shift supervisor to maintain machines in safe, efficient and quality process