Mingying Mao Email & Phone Number

New York, United States

New York, United States

New York, United States

As a Care Navigator at UnitedHealthcare, my role involves assisting individuals in navigating the healthcare system to ensure they receive the best possible care and support. Key responsibilities include:Conducting comprehensive assessments of individuals' healthcare needs and goals.Collaborating with healthcare providers, insurance professionals, and other stakeholders to coordinate and facilitate access to necessary healthcare services.Educating individuals on their healthcare… Show more As a Care Navigator at UnitedHealthcare, my role involves assisting individuals in navigating the healthcare system to ensure they receive the best possible care and support. Key responsibilities include:Conducting comprehensive assessments of individuals' healthcare needs and goals.Collaborating with healthcare providers, insurance professionals, and other stakeholders to coordinate and facilitate access to necessary healthcare services.Educating individuals on their healthcare options and benefits, helping them make informed decisions.Identifying and addressing barriers to healthcare access and working to resolve them.Monitoring and tracking individuals' healthcare progress and outcomes.Providing support and guidance to individuals and their families throughout their healthcare journey.Utilizing strong interpersonal and communication skills to build rapport and trust with clients.Leveraging healthcare knowledge and resources to advocate for individuals' well-being.Adhering to healthcare regulations and ethical standards in all interactions.This role requires a deep understanding of healthcare systems, excellent communication skills, and a compassionate approach to helping individuals achieve their healthcare goals. Show less

Staten Island, New York, United States

Built and maintained high team morale, positively cascaded all organizational communications.Worked for IBM data center consolidation team.Extracted data from large databases using SQL to develop data queries.Notified IBM customers about this consolidation and offered the migration and promotions.Entered clients' information in the data intake form and forwarded clients to specific departments.Followed the Data Center Migration Project Manager's direction to subordinates… Show more Built and maintained high team morale, positively cascaded all organizational communications.Worked for IBM data center consolidation team.Extracted data from large databases using SQL to develop data queries.Notified IBM customers about this consolidation and offered the migration and promotions.Entered clients' information in the data intake form and forwarded clients to specific departments.Followed the Data Center Migration Project Manager's direction to subordinates based on general policies and management guidance. Show less

美国 纽约州 紐約

Handled incoming calls from patients, healthcare providers, and insurance companies.Provided exceptional customer service by addressing inquiries, resolving issues, and scheduling appointments.Conducted patient assessments to determine the urgency of healthcare needs.Accurately documented patient information and call details in the electronic health records (EHR) system.Collaborated with healthcare professionals to coordinate patient care and ensured timely… Show more Handled incoming calls from patients, healthcare providers, and insurance companies.Provided exceptional customer service by addressing inquiries, resolving issues, and scheduling appointments.Conducted patient assessments to determine the urgency of healthcare needs.Accurately documented patient information and call details in the electronic health records (EHR) system.Collaborated with healthcare professionals to coordinate patient care and ensured timely responses.Followed established call center protocols and maintained compliance with healthcare regulations.Educated patients on available healthcare services, insurance coverage, and payment options.Assisted in interpreting medical terminology and instructions for non-English-speaking patients.Escalated complex issues to senior healthcare representatives or supervisors as needed.Participated in ongoing training and development programs to stay updated on healthcare policies and procedures. Show less

Brooklyn, New York, United States

Developed and implemented international sales and marketing strategies that drove revenue growth.Identified and targeted new markets, customers, and business opportunities on a global scale.Collaborated with cross-functional teams to create and executed effective marketing campaigns.Managed and led international sales teams, providing guidance and support to achieve sales targets.Conducted market research and analysis to stay informed about industry trends, competition, and… Show more Developed and implemented international sales and marketing strategies that drove revenue growth.Identified and targeted new markets, customers, and business opportunities on a global scale.Collaborated with cross-functional teams to create and executed effective marketing campaigns.Managed and led international sales teams, providing guidance and support to achieve sales targets.Conducted market research and analysis to stay informed about industry trends, competition, and customer preferences.Established and maintained relationships with international partners, distributors, and clients.Customized marketing materials and content for different international markets, considering cultural and linguistic factors.Monitored and analyzed sales performance and marketing ROI to optimize strategies and budget allocation.Ensured compliance with international trade regulations, export/import requirements, and legal standards.Traveled internationally as needed to build relationships, attend trade shows, and explore market opportunities.Provided market insights and feedback to inform product development and pricing strategies. Show less

1.Established and directed indoor playground policies for Kid’s Fun Place. 2.Did market research and analysis.3.Decided the product and service that Kids Fun Place would provide. 4.Developing pricing strategies and monitoring market trends.5.Designed and decorated different activities for Kids parties.

1.Provide Interpretation for Political Asylum cases in immigrant service center.2.Provided translation and interpretation for Teacher-Parent Conference.

Local Department Of Social Service

1.Conducted face-to-face outreach and enrollment services2.Assisted clients in the enrollment/disenrollment process.3.Made outbound calls to those consumer who are mandatory to Manage Care, assisted them choosing 4.Medicaid health plan in order to avoid being auto-assigned by State.5.Provided English/Chinese interpretation/translation as per HRA casewokers request.6.Worked with teams with great contribution.

Worked with a team of students on an asylum case on an on-going basistranslate Affidavits

1.Maintained Vendor Files.2.Assisted in the day-to-day running of the Accounts Office.3.Prepared project cost, revenue, unbilled/unearned reconciliations and analyses. 4.Assisted Staff accountant with the A/P and A/R process.5.Collaborated with core team ongoing projects, etc.

1.Maintained Vendor Files.2.Assisted in the day-to-day running of the Accounts Office.3.Prepared project cost, revenue, unbilled/unearned reconciliations and analyses. 4.Assisted Staff accountant with the A/P and A/R process.5.Collaborated with core team ongoing projects, etc.

Graduate, International/Global Business, A-

Majoring in global business is my best decision I have ever had. It helps me develop the skills to skills, from research and planning.

Bachelor Of Arts (Ba), Business/Managerial Economics

Bachelor Of Arts (Ba), English/Language Arts Teacher Education

Activities and Societies: Dance club, debate activity, singing competition