Ming Yiu Hung Email & Phone Number

Toronto, Ontario, Canada

• Reviewed new account documents for completion and accuracy• Processed client requests from a range of back office queues• Processed all client deposits (cheques, drafts etc.) and correctly entered information into electronic system• Delivered all deposits to the bank• Handled all incoming and outgoing mail/courier service• Sorted and organized paper-based client account documentation received via mail• Scanned paper documents into electronic format• Filled and retried documentation as required• Identified closed account documents for immediate destruction• Prepared and reviewed daily closed account reports• Maintained daily logs properly• Located and prepared closed account documents for long-term storage and eventual destruction

Markham, Ontario, Canada

• Identified customer needs and initiated referrals to colleagues• Supported customer requests for banking services, including handling transactions and customer inquiries• Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and addressed everyday banking plans and credit card needs• Contributed to meeting branch business results and the customer experience• Reported any suspicious transactions by UAR

Hong Kong Sar

• Provided quality services to retail and commercial banking customers through efficient and customer-friendly counter transactions• Delivered banking services and solutions by understanding customer needs and making appropriate referrals• Supported branch operations and adhere to relevant guidelines and procedures• Reviewed customers' A/C from the triggering events by asking customers KYC questions• Assisted branch officer in reviewing suspicious transactions (inward and outward wires)• Supported the collection of evidence and information to be used for reports• Screened customers (PEPs, terrorists) by using World-Check to prevent financial crimes

Hong Kong Sar

• Promoted products and providing professional advice of wealth management to the clients• Expanded the businesses of the team

Hong Kong Sar

• Provided quality service through efficient and customer-friendly counter transactions• Delivered banking services and solutions by understanding customer needs and making appropriate referrals• Supported branch operations and adhere to relevant guidelines and procedures