• Revamped Account Object -Streamline Sysco hierarchy of accounts from regional, district and territory for the fields.• Weekly Lunch and Learn sessions to help sales team increase salesforce knowledge and answer best practice questions.• Build salesforce reports and dashboard in for better report analysis and business trends• Identify Salesforce usage problems and craft technical /communication plans to remedy.• Collaborate with internal teams effectively, and seek to understand user experience and stakeholder perspective on operational processes• Conduct Weekly Lunch and Learn sessions on established and new Salesforce functionality that shortens the sales cycle and improves the efficiency, transparency, and accountability of end-users• Monitor internal Sysco Salesforce community to help troubleshoot business issues along with the Remedy System.• Improve/updates salesforce apps with minor configuration to increase efficiency and business needs.• Create monthly business events, campaign promotions, special sales task for sales team to maintain strong business partnerships

• Salesforce Certified Admin• Serve as a Salesforce Administrator for a multi-tenanted Salesforce.com Org by: maintaining over 700+ active user accounts, permissions, page layouts, list views, console customization, generating reports and dashboards• Utilize validation rules and DemandTools to keep records complete and accurate.• Efficient data management using Apex Data Loader, Data Import Wizard, and reports• Build flows, workflows, process builder, approval process, validation rules and triggers as needed.• Fulfill end-user request for customized Reports and Dashboards• Conduct Stakeholders meeting and demos of newly customized configurations.• Created different Record Types and Page Layouts for different Profiles according the client requirements.• Extensive experience in Salesforce.com Configuration of roles, profiles, user accounts & Permission Sets.• Strong SFDC knowledge and very good understanding of SFDC cloud (service and sales cloud). • Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Enabling Custom objects with Chatter feed and leveraging chatter feed through API.• Build enhancements, per design documentation, in the Sandboxes and properly push it to Production using Change Sets. Including requirements gathering, configuration, testing, user documentation and training. • Collaborative assignments with Marketing and Sales Team to efficiently design/manage Salesforce Campaign and Events• Successfully role out Lightning to multiple lines of business using lightning components and lightning app builder.• Salesforce Trailhead Expeditioner working on multiple Salesforce Superbadge.

• Deployment of Salesforce SalesCloud (online / offline, trade marketing promotions, winning assortment, PoS execution, etc.), and ServiceCloud (case management.) fully integrated with SAP SD through a data hub (250 users, 5+ countries), Partner Portal, and Chatter (Sales, Marketing, and Customer Care organizations)• Worked as Salesforce Administrator support specialist for North and South America monitoring 120+ users and clearing 550+ issues, as well as maintaining modules and dashboard for business needs.• Created and lead 20+ Salesforce business training classes to identify business needs and enhancements within 3 months to enrich client efficiency and user knowledge. As well as data collection on user experience.• Customising the Salesforce platform to meet the company’s needs.• Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.• Creating and modifying reports and dashboards.• Assists with data mapping and systems integration.• Promotes tested/certified code from the Salesforce development and test environments to production• Maintaining clear lines of contact with all colleagues.• Managed and developed SAP & Business Objects projects including but, not limited to enhancements to application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews

• Responsible for drafting IT project deliverables: Statement of Work, Issues Log, Risk and Risk Mitigation• Managed and developed company documentations, Change Control Procedure, Communication Document, Test Planning protocols.• Completed monthly planning and budgeting of required materials and resources based on pipeline and business needs.• Established system and controls for accounting, materials management, and purchasing• Designed foundation for company website project• Streamlined all computer interfaces to communicate with industrial machinery• Configured and deployed simple Auto-Computer Aided Drafting (CAD) software• Conducted multiple instructor led training sessions for Auto CAD application• Consult with internal clients to assess needs of the business and translate those into formal requirements.

• Business Warehouse Power User – Designed, tested, and published various BW reports for analytical use• Created data flow diagrams detailing current process flows and areas of opportunity via Visio• Created data repository for business driven policies and procedures• Completed intensive Unit and Integration Testing on new SAP BW Portal platform• Coordinated with end users to mine raw data from multiple sources to identify and analyze relevant information into one simple report repository• Created training manuals for Supply Chain Management, Security and Controls, Access Assurance, Business Warehouse, and Workforce calculations• Led SAP and BW training course during Canada, Asia Pacific and Europe deployment• Supervised BW training courses and deployed training manuals during U.S. rollout