Minh Nhat Phan Email & Phone Number

San Jose, California, United States

San Jose, California, United States

● Managed Fortinet firewalls, switches, access points, ports, WLAN, WAN, LAN, VLAN and networking connections. ● Revamped the infrastructure of the network topology to enhance performance and reliability, Layer2, TCP/IP● Implemented comprehensive camera security systems to fortify and safeguard premises.● Configured and deployed servers, workstations (Windows 7, 10, 11, and MacOS), and network devices, providing comprehensive technical support, troubleshooting, repairs, and regular system refreshes for over 200 staff members to ensure secure, efficient, and optimized performance.● Proficient in Active Directory for centralized network resource management, overseeing user accounts, permissions, and security, while also managing account provisioning, group policies, and security protocols to maintain organizational compliance and standards in enterprise environments.● Leveraged the Monday application to proficiently manage tickets, ensure timely resolution within SLA, and initiate project creation.● Proficient in utilizing SharePoint for collaborative document management, workflow automation, and team collaboration, demonstrating effective organizational and communication skills in streamlining processes and enhancing team productivity.● Implemented a robust phone tree and Auto Attendant system using Mitel, streamlining communication processes and enhancing user experience. (VOIP)● Provisioned and managed user accounts, hardware, and software, ensuring that all new employees had the necessary tools and access on their first day.

San Jose, California, United States

● Overhauled 10 college campus buildings internet cable system from CAT5 to CAT6.● Employed Fluke devices to configure switch boards for connectivity and optimized network performance.● Collaborated with a team of 12 members to achieve daily project milestones● Demonstrated organizational skills by maintaining hardware and software inventories

San Jose, California, United States

Networking Technician/ IT Support Technician● Orchestrated the integration of LANS and WLANS to establish Intranet and Internet connectivity● Diagnosed and resolved intricate technical challenges within the data link layers● Ensured all systems complied with applicable industry standards.● Led the installation of software and executed timely application updates to keep pace with evolving technological landscapes.

● Provided private tutoring to students in a variety of subjects including Trigonometry, Calculus, and Linear Analytics.● Improved students’ performance in math, computer science, and physics courses.

Bachelor Of Science - Bs, Computer Engineering Technology/Technician, 3.65

Education record

Associate Of Science - As, System, Networking, Coding, 3.2

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.1