- Briefing all staff before open check-in counters about flight information and airlines' update.- Observing the check-in procedure to warn the staff if there is any risk going on with the customers.- Solving the problem causing by staff by tracking and analyzing the situation.- Reporting to airlines or supervisor about abnormal cases happened during the flight.- Arranging weekly schedule for the team, ensuring sufficient workforce for each shift.

- Answering phones and providing passengers with flights, rates information based on their trip plans.- Responding nicely and discreetly to consumer questions and queries.- Solving customers' complain and give them itinerary recommendations.

- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Coordinate communication with candidates and schedule interviews.- Assist in the administering recruitment process by receiving and opening applications letters/emails, file in accordance of title of positions for shortlist by HR Officer.- Monitoring, and evaluating staff performance. - Using accounting software, create inventory, import and export products reports. Other responsibilities as assigned.