Responsibilities included coaching, mentoring, and managing a team of 5 Account Executives/Managers focused towards bringing in new—as well as retaining and growing business within existing—client accounts across 2 different companies in portfolio of the parent company. Seasoned in selling Outbound Lead Generation & Marketing and Recruiting & Staffing services to small and medium sized companies across US and Canada regions. Helped facilitated the business growth across both firms by 37% within the first 2 months in the role, accounting for over $0.7M in revenue.• Developing and delivering cold outreach sales & prospecting strategies in line with business objectives with special emphasis on bringing in quality/profitable new business. • Conducting trainings with Sales and Account Management teams on the following, to enhance their performance and improve sales figures: 1) instilling prospects’ interest in our services, 2) creating value within the first few seconds of a sales call, 3) identifying prospects’ pain points and needs, 4) articulating value proposition in a way that complements prospects’ needs, 5) building prospects’ trust and confidence in our abilities to solve their challenges or to help achieve their goals, 6) handling objections, 7) closing deals, 8) fostering lasting relationships with clients, 9) growing business by identifying upsell and cross sell opportunities within existing accounts, and more.• Accompanying Account Executives on prospect calls to model strong performance and provide appropriate support in closing new deals. • Accompanying Account Managers in client calls to exemplify cultivation of impactful customer relationships that support accounts’ long-term retention and provide upsell and cross sell opportunities.• Expanding the market of opportunity for both the companies by personally piloting new avenues of growth and then introducing those to teams with a documented process outline to achieve success within the new framework.

Responsible for selling 'recruiting and staffing' services to US federal govt. contracting and commercial sectors. Cultivated, nurtured and managed 100+ strong customer relationships with businesses across the country, via robust cold outbound outreach through various channels accounting for over $0.5M in revenue. Helped the firm achieve significant business growth (i.e. 270%) in less than 2 years. • In close coordination with the managing directors, created and executed multi-faceted prospecting plans through cold calling, email marketing, LinkedIn outreach and leads generated through other sources. • Scheduled and conducted meetings with C-suite to introduce them to MIW’s value proposition, with an end goal of engaging them to utilize our professional recruiting services. • Continuously maintained extra-ordinary closing ratios, and dramatically expanded company’s client base through new business development. • Exceeded revenue goals through effective solicitations, promotions and service. • Effectively managed the progress and results of all client accounts, and worked with sales leadership to contribute and manage actions according to account strategy. • Collaborated with operations dept. to facilitate the placement process, which may include presentation of candidates, interview scheduling, client preparation & debrief, and salary negotiation. • As the client advocate, guided clients through the staffing process, ensuring they have full clarity of expectations. • Managed relationships throughout the assignment; recognized and closed opportunities within all existing accounts through upselling and cross selling. • Conducted client interactions with the utmost diplomacy and tact.

Led and ensured quality of work within, a team of 25-35 agents responsible for generating leads on behalf of key accounts. Developed and introduced new chat scripting, improving the overall chat quality and prospect-to-lead conversion rates, which resulted in an increase of over 58% in company’s client retention rate.• Closely monitored and ensured the proper execution of sales lead generation process.• Reviewed the work of, and provided feedback for improvement to, a team of over 25 Internet Service Representatives responsible for generating leads on behalf of company’s clients.• Conducted and documented internal audits and other quality assurance activities to analyze and identify areas for improvement in the chat quality system. Developed and recommended corrective measures along with monitoring its execution.• Provided ratings to each individual’s chats, based on which an ISR’s quarterly bonuses were calculated.• Developed, and continuously modified, live chat scripts on as need basis to consistently achieve sales lead generation targets for clients.• Identified training needs and organized training interventions to meet quality standards.• Conducted meetings and presentations with the corporate office to share uncovered areas for improvement in the quality system, and the developed solutions for implementation. Additionally, communicated audit findings, insights and plans to cross-functional team members and management.

Generated leads via online live chat on behalf of businesses in US, Canada, UK, Australia, and New Zealand across a wide variety of industries including law firms, educational institutes/universities, FMCG and event management companies, automotive dealerships, pest control and home renovation service providers, plastic surgeons, and more. • Personally serviced highly critical revenue generating accounts including Kohler, ARS/Rescue Rooter, Mr. Handyman, ReachLocal, Levin Papantonio Law Firm, Lerner and Rowe Injury Attorneys, and others. • On average, converted more than 75% of prospects visiting clients’ websites into leads by engaging them via online live chats.• Consistently recognized for exceptional performance.