Minhaj Khan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Diagnosed and resolved technical issues with AWS services, including EC2, S3, RDS, and Elastic Load Balancing, ensuring minimal downtime and optimal system performance.• Troubleshooted issues within Kubernetes, Docker, and EKS environments, assisting clients with deployment challenges and container management.• Reviewed and recommend infrastructure optimizations to enhance cost-efficiency and performance using tools like CloudWatch.• Supported clients in automating infrastructure provisioning and management using CloudFormation.• Implemented security best practices by configuring IAM policies, VPC security groups to protect cloud resources.• Supported in managing database instances across SQL Server, focusing on performance tuning, backups, and disaster recovery strategies.• Communicated effectively with clients to understand their cloud infrastructure needs, provide technical solutions, and guide them in best practices.• Set up monitoring and alerting mechanisms for DNS, networking configurations, and system health using CloudWatch, and other monitoring tools.• Regularly reported on infrastructure health, usage, and performance metrics to proactively address potential issues before they impact customers.

• Managed Google Help Communities for Search and News forums globally, serving as the main point of contact for over 200 product enthusiasts. This role involved executing scaled support strategies and building relationships with community contributors to enhance the self-help experience. • Directed forum management tasks, including recruiting and engaging new experts, providing product information, and facilitating communication. Coordinated the localization of content for various languages to support a global audience. • Supported product launches by coordinating community efforts and providing timely assistance. Conducted deep dive analysis of user feedback and performance spikes to address product-specific requests and manage critical escalations. • Communicated user sentiment and insights to product teams, monitoring social platforms and communities for trending issues. Compiled regular KPI reports and business documentation to track community performance and outcomes. • Reviewed and moderated posts to eliminate spam and irrelevant content, ensuring a clean and healthy community environment. Executed global announcements across communities to maintain consistent communication. • Strategized and led new community launches for emerging products and the expansion of existing forums into new languages, demonstrating a proactive approach to community growth and engagement.

• Worked extensively with Jira to manage and track customer issues, ensuring timely resolution while maintaining detailed documentation. This experience honed my ability to interact with customers through written communication and enhanced my problem-solving skills. • Gained a deep understanding of network security while tracing hacked accounts. This experience piqued my interest in how devices communicate across different regions, leading me to explore networking protocols, security vulnerabilities, and methods used by hackers to breach systems. • Utilized Jira for incident tracking and resolution, coordinating with cross-functional teams to resolve complex issues. My ability to manage escalations and provide clear communication to stakeholders ensured efficient handling of customer problems. • Developed strategies to identify and mitigate fraudulent activities across different segments like Rider Fraud, Driver accounts, and Eater fraud. This involved analyzing patterns, understanding potential vulnerabilities, and implementing preventive measures to protect user accounts. • Adapted to a dynamic and fast-paced work environment where I continuously learned new skills, including technical troubleshooting, customer relationship management, and security best practices. My experience in various fraud segments equipped me with a comprehensive understanding of the platform's security landscape.

Bachelor Of Technology - Btech, Computer Science Engineering

As a software engineering student, I've honed my coding skills and become proficient in languages like Java, Python, and JavaScript.

Postgraduate Degree, Virtualization And Cloud Computing