As a Product Business Analyst at Birdeye.so, I play a critical role in bridging the gap between user needs, business objectives, and product development. I am responsible for translating user insights into engaging and impactful product experiences across web and mobile platforms.My key responsibilities include:Conducting in-depth user research and journey mapping to deeply understand user needs and pain points. I analyze qualitative and quantitative data to identify… Show more As a Product Business Analyst at Birdeye.so, I play a critical role in bridging the gap between user needs, business objectives, and product development. I am responsible for translating user insights into engaging and impactful product experiences across web and mobile platforms.My key responsibilities include:Conducting in-depth user research and journey mapping to deeply understand user needs and pain points. I analyze qualitative and quantitative data to identify opportunities to optimize user experience and enhance product-market fit.Designing high-fidelity wireframes, user flows, prototypes, and specifications for new features and functionalities. I collaborate closely with UI/UX designers and engineers to ensure my designs translate seamlessly into intuitive user interfaces and robust technical implementations.Driving smooth collaboration between design and development teams throughout the agile product development process. I partner with cross-functional teams to ensure successful feature rollout and adoption.Leveraging my expertise in crypto markets and familiarity with financial analysis concepts to inform product development. I stay on top of the latest trends and innovations in the dynamic crypto and data visualization space.Evangelizing a user-centric mindset across the product development lifecycle. I advocate for the user in every discussion and decision to deliver the best possible experience. Show less

- Work with technical leader to create work breakdown and estimate each work package.-Experienced in performing thorough QA testing and proficient in the use of modern automation testing tools such as Cypress, contributing to the delivery of high-quality, error-free business solutions.Work with Technical Leader to analyze high-level requirements and produce the App high level design - Design simple mockups, diagrams and proposals following company’s templates to confirm scope of… Show more - Work with technical leader to create work breakdown and estimate each work package.-Experienced in performing thorough QA testing and proficient in the use of modern automation testing tools such as Cypress, contributing to the delivery of high-quality, error-free business solutions.Work with Technical Leader to analyze high-level requirements and produce the App high level design - Design simple mockups, diagrams and proposals following company’s templates to confirm scope of work as well as convince clients about the team's technical capabilities. - Clarify and validate high-level requirements to hand over to technical leader for estimation and pricing. - Work closely with the client to gather detailed requirements or provide some consultancy to finalize descriptions for each feature.- Conduct some analysis to help clients decide the most suitable solution based on cost, schedule, risk, constraints, etc. criteria- Making documentation for requirements such as: System requirements specifications, product backlog (for agile or hybrid projects), user stories, requirements change log, etc.- Work closely with technical leaders, developers, testers to confirm feature requirements.- Provide guidance to testers about feature requirements and acceptance criteria - Maintain and control bug logs- Host online meetings with clients (mostly The UK market) on weekly basis to update project status, validate requirements, sign off features or discuss changes to the agreed requirements - Work closely with production team to keep the schedule and quality under control as well as investigate potential risks to the project - Work with PIC of technical partner for support if required Show less

- Act as Second-in-command, teach newbies how to access and analyze the Archibus system, and take responsibility for the project's advancement.- Compile customer requirements, examine them, and provide the best solutions based on the development of the Archibus software.- Produce system specification documents (SRS), Usecases, Testcases, and Workflows in accordance with the system's operational, production, equipment management, and other procedures.- Assume primary responsibility… Show more - Act as Second-in-command, teach newbies how to access and analyze the Archibus system, and take responsibility for the project's advancement.- Compile customer requirements, examine them, and provide the best solutions based on the development of the Archibus software.- Produce system specification documents (SRS), Usecases, Testcases, and Workflows in accordance with the system's operational, production, equipment management, and other procedures.- Assume primary responsibility in meetings for learning and passing on professional ideas.- Take part in the UAT process, keep track of issues, and resolve any that occur.- End-User Training and Project Support for Go-Live-Implementing and Deploying Archibus - an Integrated Workplace Management System platform in multiple sites such as Goldmark City, Gold Seasons, Que Vo III Industrial Park, etc. Show less

-Measure and track the impact and effectiveness of new features in enabling to deliver the best user experience to customers.- Create solution design specification (SDS), system specification documents (SRS), Usecases, Testcases, and Workflows based on the system's processes: operation, production, logistics.-Design API mapping document with customer's system and participate in data flow test.- Design process solutions that are suitable for operations and systems (using… Show more -Measure and track the impact and effectiveness of new features in enabling to deliver the best user experience to customers.- Create solution design specification (SDS), system specification documents (SRS), Usecases, Testcases, and Workflows based on the system's processes: operation, production, logistics.-Design API mapping document with customer's system and participate in data flow test.- Design process solutions that are suitable for operations and systems (using BPMN)-Support business teams with data requests.-Build reporting features based on operational requirements-Analyze the company's data to suggest actionable insights- Design mock-ups, features, and logic for mobile apps such as Kerrier Mobile,Kerry Express, KES mobile, Kerry scanner, and also for web features by Lucid chart and Marvel Show less

-Ensure the presentation of the venue and outlet is of the highest standard andprepared to receive guests including following opening and closing procedures.-Participate in staff briefings, training sessions and meetings

- Advertise the uni on media publications such as banner, posters, leaflets...- Write contents for page RMIT & sinh vién tuong lai- Make reports every months