With over a decade of professional experience, I've had the privilege of exploring diverse career paths, each of which has contributed to my journey in the world of technology. My initial decade in customer sales instilled in me a strong work ethic, exceptional communication skills, and the ability to navigate complex challenges.However, my passion for technology and its ever-evolving nature ultimately led me to transition into the dynamic realm of IT. I found my footing as an IT administrator at Unix Craft, where I bridged my invaluable sales background with my newfound IT knowledge. In this role, I provided essential help desk support to our valued clients, utilizing software programs like Active Directory, Microsoft Exchange, Windows Server, and more. I thrived in tasks ranging from remote troubleshooting to on-site workstation maintenance, software installations, user account administration, and overall computer system upkeep.As my journey progressed, my enthusiasm for IT led me to pursue the CompTIA A+ certification, which laid a strong foundation for my technical knowledge and familiarity with the industry's terminology. This certification equipped me with essential troubleshooting, security, and networking skills across a diverse range of devices.Over the past three years, I've evolved into a QA Automated Engineer, combining my passion for technology with my proficiency in manual and automated testing. My programming skills, particularly in JavaScript, have been instrumental in developing efficient testing strategies and automating processes. I am well-versed in using a variety of automated testing tools, both functional and non-functional, including Cypress, Postman, Jest, K6, and flood.io.This role has allowed me to continue my journey of self-development and learning, which aligns perfectly with my initial aspirations. I thrive on the challenges and problem-solving opportunities that come with ensuring the quality and reliability of software products.My experience in Bathstore, where I had extensive customer-facing responsibilities, has honed my communication and problem-solving abilities, making me adept at handling demanding situations, a skill set that I find invaluable in my current role as a QA Automated Engineer.I'm excited to continue embracing the ever-changing landscape of technology and contributing to its growth through my unique blend of skills and experiences. Let's connect and explore opportunities to collaborate and innovate together in the exciting world of IT.