Mohamed Minhaz Abdeen Email & Phone Number

Dubai, United Arab Emirates

Role Primarily involves in System Analysis, support, implementation, training, testing & pre sales activities for in house developed ERPs for Shipping / Freight Forwarding, Supply Chain Management, Finance and HRMS. • Responsibilities included designing, testing, implementation, support, and user training for innovative ERP Solutions• Study and offer technical and functional inputs to the development team for the acceleration of the development• Organize activities related to the analysis of gaps, implementation, testing, and documentation of products• Facilitate meetings with Internal team and Stakeholder on time to time to basis to identify risks at first place• Understanding workflow processes, business requirements, and complex application systems• Creation of use case, user story, test case documents and technical specification documents• Outline known risks to stakeholders and guide further for development and upgradation• Experienced in Analytical tools and statistics providing to meet the business needs• Experienced in usage of Business Process tools to enhance and articulate the needs of BRS, Use Case, User Stories, and other documentation requirements.• Involve in the Software Development Life Cycle essentially to endure the deliverables to meet the client's requirement• Involved in Training and Implementation of application on site and remotely • Served as a dedicated post implementation support person for the applications• Issue Root Cause Analysis, Application Testing, and Deployment for bug fixing and new release. • Conducted frequent interactive workshops with the user and client's heads to gain a better understanding • Defined project delivery plan following the agreed deliverables • AD-HOC report development, based on SQL Queries for user needs. • Has been key in key role of requirement gathering, development and deployment on Interfaces with Ports and customs authorities such as E-Mirsal2, DP Man, EDO, Dhabi upload, WW Alliance.

Sri Lanka

Role Involved Application testing and providing feedback to development team, also involved of for Managing PC, Servers and Computer Network of the Organization and liaison with outside vendors or IT related services.• Application testing and feedback submission to development team. • Maintaining & Administration of the Microsoft Windows 2003 DB2 Server, Samba file server, application Server and maintaining the Linux Proxy server and Sun Sparks Servers.• Maintaining the Hardware, wired & wireless Network and PC Accessories of the company• Installation of New Updates, Patches in the test Environment. Testing and Confirmation of Compatibility updates for the Application environments • Software Installation, configuration and Management to the company Policy requirement (Servers and Clients).• Help Desk assistance to the user requirements.• Dealing with external contacts for company requirement• Daily Activities such as Back up, Virus Guard Maintenance & Server health checks.• Training Users on New Technological Updates.• Involved in Designing and Implementing Active Directory.

Sri Lanka

Worked As a Contact Centre Officer – Inbound for Dialog Telekom PLC. Which supports 8 Leading MSO of USA such as Comcast, Time WarnerCable Etc.Main Responsibilities Assisting the Customer Issues & requirement. When Required Coordinating with the Maintenance and Installation Department.

Sri Lanka

Diamond shipping services is worldwide known Ship agent for multiple shipping lines. Is a Part of Sri Lanka Shipping Company and Sharaf Shipping Dubai who carried agents for TS lines, Star Feeders and AD hoc Vessel operations. • Gathering User requirements and convert into functional specifications and submission to vendors for development. • UAT first level testing of application and coordinate with end user for final testing and liaison with vendors for iteration and final releases. • Working with Software vendors for patch upgrades and process improvements as per the organization needs• Providing training to new users of the application • Interfacing between principal application, Port and customs applications.• Maintaining & Administration of the Exchange Enterprise 2003 Server, file server, application Server and maintaining the Linux Proxy server and the Active Directory.• Maintaining the Hardware, wired & wireless Network and PC Accessories of the company• Dealing with external contacts for company requirement• Daily Activities such as Back up, Virus Guard Maintenance with Kaspersky Enterprise Space Security regular Server health checks.

Sri Lanka

McLarens is group of companies which has a centralized IT and mainly based on shipping. Central IT handles the PC’s, Servers includes main mail, backup, accounting and other application servers And supports the other remote sites with help of site Administrators. Establishments Holds the agents for Wanhai Lines, MSC, MOL, GAC and previously for CP Ships Ltd and holds the agency for Many Container Leasing companies and NVOCC.Main Responsibilities Testing and implementing the new Shipping system for the Company with C2000 System. Training the Users for the New Application and Enhancements UAT Testing and confirmation of the Vendor Release Administrating & Maintaining the Exchange Mail, File, PHP Application Servers Maintaining the Company Hardware, Network and Firewalls Training end-users on new updates in LYNX (CP ships), I A S (Wanhai) and CASP stowage planning systems. Software Installation and configuration to the company requirement (Servers, Clients). Help Desk assistance to the user requirements. Dealing with External contacts for Purchasing PC Equipment and accessories. Dealing with External contacts for Lease Circuit queries with ISP and other required Parties Day to Day Activities such as Back up, Virus Guard Maintenance regular Server health check.

Master Of Business Administration - Mba, Information Technology, A

Professional Memebrship (Mbcs), Information Technology

Diploma In Network Administration, Network And System Administration/Administrator, A

Education record