- Focus on the development of future state business capabilities, driving the elimination of redundancies, optimizing efficiencies, lowering costs, and streamlining delivery to revenue teams, utilizing strong project management and business analysis skills to ensure success.- Play an integral role in the business planning stages of project and program development, identifying current program and policy effectiveness, creating future state best practices, and driving and influencing… Show more - Focus on the development of future state business capabilities, driving the elimination of redundancies, optimizing efficiencies, lowering costs, and streamlining delivery to revenue teams, utilizing strong project management and business analysis skills to ensure success.- Play an integral role in the business planning stages of project and program development, identifying current program and policy effectiveness, creating future state best practices, and driving and influencing change within the organization.- Research end-to-end technology pain points and inefficiencies, participating in discussions on scope, prioritization, and implementation of projects while acting as a subject matter expert on all revenue tools and CRM systems like Salesforce.- Suggest new methods to improve the experience and productivity of internal users and customers, mapping business processes, rules, system requirements, exceptions, and error states to ensure seamless operations.- Facilitate working sessions for requirements discovery, problem investigation, group consensus, and decision-making, acting as a liaison between development teams and clients/stakeholders to ensure effective communication and collaboration.- Identify and analyze problems or gaps between current and future states, developing and maintaining clear, concise, and detailed documentation, including functional and non-functional specifications, to guide project development and execution.- Define project scope, deliverables, and timelines based on project objectives, provide technical guidance on the business implications of various systems and their integration, and participate in daily monitoring of data synchronization between different systems to ensure seamless operations. Show less

- Partnered with account management to launch data-driven, scalable marketing and operational programs, leveraging Salesforce capabilities to develop CRM strategies that drive business growth and customer satisfaction.- Managed large-scale projects, collaborating with cross-functional teams to ensure effective implementation of project goals and customer feedback. Utilized strong project management skills to monitor progress, anticipate risks, and deliver high-quality… Show more - Partnered with account management to launch data-driven, scalable marketing and operational programs, leveraging Salesforce capabilities to develop CRM strategies that drive business growth and customer satisfaction.- Managed large-scale projects, collaborating with cross-functional teams to ensure effective implementation of project goals and customer feedback. Utilized strong project management skills to monitor progress, anticipate risks, and deliver high-quality solutions.- Established project scope and resources, enabling accurate timelines, progress tracking, and risk management. Developed detailed project plans, managed sprints, and coordinated with stakeholders to execute project life cycles, from product research to planning, launch, and delivery.- Fostered healthy cross-functional communication channels between internal and external stakeholders. Utilized excellent communication skills to interact with senior-level executives, ensuring alignment with business objectives and successful adoption of CRM solutions like Salesforce.- Led User Acceptance Testing and user training initiatives for CRM implementations, ensuring seamless integration of new features and technologies. Developed training materials and provided hands-on support to help users adapt to changes and maximize CRM tool benefits.- Continuously analyzed and refined project strategies, identifying opportunities for efficiency and improvement. Employed a proactive approach to uncover potential pitfalls and develop data-driven solutions that increased the overall effectiveness and success of marketing and operational programs. Show less

- Spearheaded national expansion-focused projects for Amazon, Walmart.ca, and the E-Commerce platform, closely collaborating with cross-functional teams and senior-level executives to implement tech stack solutions.- Streamlined project management methodologies and communication in the sales and marketing division, enhancing stakeholder relationships and increasing efficiency- Established and launched large-scale marketing projects for 40+ international brands, applying strong… Show more - Spearheaded national expansion-focused projects for Amazon, Walmart.ca, and the E-Commerce platform, closely collaborating with cross-functional teams and senior-level executives to implement tech stack solutions.- Streamlined project management methodologies and communication in the sales and marketing division, enhancing stakeholder relationships and increasing efficiency- Established and launched large-scale marketing projects for 40+ international brands, applying strong business analysis skills and an analytical mindset to effectively implement project requirements, reconcile operational needs, and ensure success.- Partnered with external agency partners and internal design, analytics, and account teams to create CRM programs and workflows, optimizing sales channels and online brand presence through Salesforce and other CRM tools.- Developed and launched data-driven projects to resell overstock and clearance items, leveraging Tech Stack capabilities, defining MVP scope, and managing sprints and developers' work to generate positive cash flow from a historically expense-generating business unit- Continuously analyzed existing systems, processes, and CRM tools, identifying opportunities for efficiency, improvement, and adoption of new Salesforce features while maintaining a hands-on approach to problem-solving Show less

- Analyzed consumer trends and market data using Salesforce and other CRM tools to drive strategic improvements and grow the business in collaboration with retail account managers. Applied an analytical mindset and strong business analysis skills to identify market opportunities, optimize sales strategies, and develop targeted marketing campaigns that resonate with the target audience, increasing customer engagement and conversion rates.- Executed key program management tasks, including… Show more - Analyzed consumer trends and market data using Salesforce and other CRM tools to drive strategic improvements and grow the business in collaboration with retail account managers. Applied an analytical mindset and strong business analysis skills to identify market opportunities, optimize sales strategies, and develop targeted marketing campaigns that resonate with the target audience, increasing customer engagement and conversion rates.- Executed key program management tasks, including scheduling, budgeting, accounting, and resource management, while maintaining excellent communication with multiple stakeholders and senior-level executives. Utilized strong project management skills to ensure projects were delivered on time, within scope, and on budget, consistently meeting or exceeding stakeholder expectations and business objectives.- Developed and managed national KPI dashboards and reporting for various aspects, such as Sales, Promotions, P&L, Annual Budgets, Credit Reporting, Fill Rate, Fines, and KPD, leveraging an analytical approach and expertise in CRM tools like Salesforce. Continuously monitored and evaluated key performance indicators to identify trends, measure progress against goals, and inform data-driven decision-making that contributed to business growth.- Established systems to identify qualitative and quantitative metrics, enabling sales and marketing teams to uncover opportunities, predict potential pitfalls, and make informed decisions through data-driven insights and Salesforce capabilities. Implemented advanced data analysis techniques and created custom reports and visualizations to provide actionable insights that helped teams optimize their strategies and achieve better results. Show less

- Developed and maintained a sales funnel of $30M+ per annum with Enterprise Accounting firms, promoting the adoption of QuickBooks products and services. Utilized CRM tools like Salesforce to drive strategic growth, customer satisfaction, and successful end-to-end implementations.- Partnered with internal stakeholders to execute data-driven acquisition and conversion campaigns, employing an analytical mindset and strong business analysis skills to optimize targeting, messaging, and… Show more - Developed and maintained a sales funnel of $30M+ per annum with Enterprise Accounting firms, promoting the adoption of QuickBooks products and services. Utilized CRM tools like Salesforce to drive strategic growth, customer satisfaction, and successful end-to-end implementations.- Partnered with internal stakeholders to execute data-driven acquisition and conversion campaigns, employing an analytical mindset and strong business analysis skills to optimize targeting, messaging, and overall campaign effectiveness, leading to increased revenue and market share.- Collaborated with Product, Finance, Legal, and Marketing teams to launch new product suites and packages, coordinating cross-functional efforts and ensuring seamless project execution in line with company objectives and stakeholder expectations.- Managed complex projects with high dependencies, working closely with other systems and Central Project Managers to monitor progress, anticipate risks, and initiate corrective action as needed, resulting in timely and successful project deliveries.- Fostered effective communication and collaboration among various teams, using excellent communication skills, both written and verbal, to interact with senior-level executives and multiple stakeholders, ensuring alignment with business goals and the successful adoption of new products and services.- Continuously analyzed and refined sales and marketing strategies, identifying opportunities for efficiency, improvement, and growth. Employed a proactive approach to uncover potential pitfalls and develop data-driven solutions that increased the overall effectiveness and success of campaigns and product launches. Show less

- Provided consultation and sales for Small Business Accounting & Bookkeeping clients adopting cloud-based accounting systems and workflows, leveraging Salesforce and other CRM tools to manage client relationships and ensure seamless implementation.- Offered one-on-one coaching and objective, results-driven advice to smaller businesses, fostering a strong rapport with clients and using excellent communication skills to guide them in managing their business functions with… Show more - Provided consultation and sales for Small Business Accounting & Bookkeeping clients adopting cloud-based accounting systems and workflows, leveraging Salesforce and other CRM tools to manage client relationships and ensure seamless implementation.- Offered one-on-one coaching and objective, results-driven advice to smaller businesses, fostering a strong rapport with clients and using excellent communication skills to guide them in managing their business functions with confidence.- Assisted clients in strategic planning, ensuring alignment with their business objectives and leveraging strong business analysis skills to help them make data-driven decisions to drive growth and success.- Supported clients in financial and HR management, utilizing an analytical mindset and hands-on approach to identify opportunities for efficiency, improvement, and overall operational effectiveness.- Guided clients in technology selection, sales, and marketing efforts, collaborating closely with cross-functional teams and senior-level executives to develop and implement CRM strategies and solutions that optimized their business performance.- Advised clients on digital strategy, website development, eCommerce implementation, expansion, and operational efficiency, employing a proactive approach to uncover potential pitfalls and develop tailored solutions that contributed to their overall success. Show less

- Core member of the primary team responsible for understanding and visualizing target consumers, and creating customer personas to ensure that product offerings and marketing strategies were relevant and focused on the target audience.- Validated product offerings against consumer preferences through consumer testing, focus groups, panels, and external tools such as Stylesage, Edited, or similar, ensuring alignment with market needs and trends.- Leveraged various data sources… Show more - Core member of the primary team responsible for understanding and visualizing target consumers, and creating customer personas to ensure that product offerings and marketing strategies were relevant and focused on the target audience.- Validated product offerings against consumer preferences through consumer testing, focus groups, panels, and external tools such as Stylesage, Edited, or similar, ensuring alignment with market needs and trends.- Leveraged various data sources, including CRM, customer surveys, transactional data, and market intelligence tools, to provide insights and recommendations on pricing, product mix, and timing, driving strategic decision-making and business growth.- Translated findings into clear, easy-to-understand insights, effectively communicating verbally and visually with senior-level executives and multiple stakeholders, fostering a culture of data-driven decision-making.- Conceptualized and executed analyses that generated insights on consumer behavior and customer needs, continuously improving the value proposition, concept, and marketing strategy, and employing strong business analysis skills to identify opportunities and areas for improvement.- Ensured processes, tools, and documentation were in place to support efficient and consistent customer analysis across teams, proactively generating ideas, and formulating and communicating recommendations that drove action and contributed to overall business success. Show less

- Identified client needs and provide tailored mobile and home telecom solutions for consumers and small businesses, managing stellar client relationships and delivering personalized service.- Enhanced the retail experience in stores by offering best-in-class service and value-added solutions, prioritizing customer satisfaction and fostering strong relationships with retail clients.- Promoted Rogers & Fido brands, leveraging strong marketing and communication skills to engage… Show more - Identified client needs and provide tailored mobile and home telecom solutions for consumers and small businesses, managing stellar client relationships and delivering personalized service.- Enhanced the retail experience in stores by offering best-in-class service and value-added solutions, prioritizing customer satisfaction and fostering strong relationships with retail clients.- Promoted Rogers & Fido brands, leveraging strong marketing and communication skills to engage and grow the customer base through targeted messaging and outreach initiatives.- Engaged customers with personalized communication, using phone calls and business text messaging to maintain an ongoing relationship and proactively address their needs, ensuring seamless customer experience and loyalty.- Participated in community events and outreach efforts, supporting local small businesses and demonstrating a commitment to driving positive change and fostering a strong sense of community engagement.- Operated with a creative spirit that adapted to an ever-changing environment, enjoying the thrill of hitting sales goals and employing a hands-on approach to problem-solving, effectively contributing to the overall success of the business. Show less

Prepared and executed quarterly strategic plans to increase market awareness and product demand based on data derived from social media platforms; Facebook, Twitter and YouTube. Generated innovative and experiential content to drive traffic and increase interaction with target audience through social media channels. Created content to deliver “easy to access” serviceability through rebuilding of the “Help” apps and training modules for retail sales representatives.Events:• London… Show more Prepared and executed quarterly strategic plans to increase market awareness and product demand based on data derived from social media platforms; Facebook, Twitter and YouTube. Generated innovative and experiential content to drive traffic and increase interaction with target audience through social media channels. Created content to deliver “easy to access” serviceability through rebuilding of the “Help” apps and training modules for retail sales representatives.Events:• London Olympics 2012, London, United Kingdom.• Samsung Galaxy SII launch event at Mall of the Emirates, Dubai, U.A.E.• Samsung Galaxy SII Mob!lers round 3 in the Dubai, U.A.E.• IFA 2011 Consumer electronics exhibition in Berlin, Germany.• Samsung Mob!lers Day in Seoul, Korea.• Samsung Galaxy Note Sneak Peak 2.0. in Dubai, U.A.E.• Samsung Galaxy Note Mob!lers round 5 in Dubai, U.A.E.• Du World Music Festival in association with Samsung in Dubai, U.A.E.Achievements:• Winner of 2 consecutive Samsung Mob!ler competitions in Dubai U.A.E.• Winner of the Best Samsung Mob!ler award at IFA 2011 in Berlin.• Represented U.A.E. at Samsung Mob!lers day in Korea and at the London Olympics 2012. Show less