Minh Dao Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

• Develop and maintain custom Salesforce reports and dashboards to provide insights into business performance metrics.• Analyze and deploy Marketing Cloud use-cases.• Marketing strategy and in-depth customer behavior analysis• Monthly, Quarterly, yearly loyal App, Sales report• Branding Analysis• Gamification Project• Call Center Operation Support and Reports• Chatbot operations• Platform Model control• Predictive model, forecasting models and campaign models• Collaborate with cross-functional teams to identify, troubleshoot, and resolve technical issues related to Salesforce and related systems.• Conduct data analysis and provide recommendations to improve efficiency and accuracy of business processes.• Ensure data quality by performing regular data audits, identifying, and resolving data discrepancies, and implementing data validation rules.• Create and maintain Salesforce user accounts, profiles, roles, and permissions to ensure appropriate access levels and security settings.• Assist with data migration and integration projects, including data mapping, transformation, and validation with multiple platforms (PGMS, Reward App, Website, Call Center, Gamification…)• Monitor and analyze system performance to identify opportunities for optimization and improvement.• Team management

Ho Chi Minh City, Vietnam

• Develop and maintain custom Salesforce reports and dashboards to provide insights into business performance metrics• Collaborate with cross-functional teams to identify, troubleshoot and resolve technical issues related to Salesforce and related systems• Conduct data analysis and provide recommendations to improve efficiency and accuracy of business processes• Ensure data quality by performing regular data audits, identifying and resolving data discrepancies, and implementing data validation rules• Create and maintain Salesforce user accounts, profiles, roles, and permissions to ensure appropriate access levels and security settings• Assist with data migration and integration projects, including data mapping, transformation, and validation• Monitor and analyze system performance to identify opportunities for optimization and improvement

Ho Chi Minh City, Vietnam

• Built consolidated financial reports including more than 100 child reports and formulas• Supervised data build, management, ETL, testing, and report production to MSI project including 4 data sources (Oracle, SQL Server…)• Manage business intelligent projects, infrastructure development, production, testing, deployment, and reporting (NovaID KPI, Customer Index, Hospitality P&L…)• Maintained compliance with data governance and data domain requirements by working closely with business and technology partners• Prepared, updated, and maintained instructional procedures for download and reconciliation processes for 11 branches

Ho Chi Minh City, Vietnam

• Utilized data visualization and data management skills.• Organized and analyzed data and marketing results.• Performed in-depth data validation on data from various sources across departments.• Analyzed data sets and helped companies make decisions based on findings.• Worked to assess the company's needs and resolve issues with the use of data.• Merged data with existing data sets, careful to keep old data sets and documentation.

Ho Chi Minh City, Vietnam

• Merged data with existing data sets, careful to keep old data sets and documentation.• Completed report tasks per management's request in a timely manner.• Helped to increase customer return rates by providing excellent customer service at all times.• Scheduled vendor appointments, handled follow-ups, picked up items, and coordinated with otherprofessionals to guarantee a seamless event day.

Ho Chi Minh City, Vietnam

To build up content for FB page: https://www.facebook.com/LATravelAgencyVietnamTo control marketing costTo build up marketing plans

Bachelor'S Degree, English Language And Literature, General, Major Gpa: ~3.3/4.0

Activities and Societies: The Office-training Conference & A team-building project • Holding the conference that I was in charge of team.

Associate'S Degree, Health Science