-Led the team to prepare for the implementation of CRM system, retail functions.-Apply agile framework to the implementation of CRM project.

- Led the team to transform 7 core functions of over 600 VCB Retail Branches & TOs, included: Sales Growth; Customer Experience; Lean operation process; Salesforce Effectiveness; Branch Organization structure; Bank Network Optimization; Customer centric transaction layout;- Led the team to design, build, launch and maintain Online Retail Sales Tracking System followed Agile Framework:+ Identify the system’s Goal through in-dept communication with stakeholders to ensure visionary leadership, feasibility, value added increments in system’s features design.+ Build Goal – Oriented system road map to plan the key features delivery according to priority level.+ Divide the system features into small increments to speed up the deliverables, constantly collect direct feedback from stakeholders to re-config the system, maximize feature’s value.- Follow visionary leadership and directly implement customer centric strategies for new business models, productivity enhancement initiatives. - Conduct Sales Management Training to VCB Branches Management level.- Optimize VCB Branches Network through coverage & performance methodology implementation.Vietcombank ranks as 1st highest profit bank for 7 years continuously in Vietnam, rapidly average 28% profit growth rate annually with best debt quality in banking industry.

Setup and run coffee shop stores chain with the belief of bringing fresh roasted coffee bean to customers, together with unique local decoration.- Managed all the business developments and daily operations of 2 coffee shop stores.- Fund raising to expand the models.

Specialize in Regional Retail Branch Management team of Vietinbank. In charged of Retail Sales Target of 18 Branches (almost 100 outlets) located at Vietnam South West.- Retail Sales Target Regional management.- Bussiness Plan Development.

Specialize in Real Estate Business with Office leasing major.