- Photo marketing company- Experiential marking techniques- Managing mult. aspects of sales, design, creativity - Hardware designing and building- Technology and support- Brand exposure through print/social media- Social media branding/integrations- Strategic Advertising and marketing- Website design and updating

- Consumer/Educational Sales- Helping clients understand how products work- addressing customer's needs and making recommendations to accommodate those needs- Business sales- Overcoming objections to close a sale- Create client rapport for repeat business- Technical and product knowledge of all Apple products- Service and support

- Identifying and resolving basic to moderately complex issues related to Apple products and policies while working within established guidelines- Responsible for handling inbound phone inquiries and concerns from Apple customers, Apple Resellers and Apple Authorized Service providers who are calling on behalf of Apple customersProviding support by phone and electronic means, creating solutions to client problems and queries.- Allocating the necessary resources to resolve client problems and queries in an effective and timely manner.- Managing escalated issues from the customer and ensuring customer satisfaction at all times.- Maintaining a data base of clients through regular follow-up of problems and queries; keeping accurate records of support activities- Keeping management aware of product, services and education issues- Empowered to use judgment when balancing company and customer needs.

- Creating/editing videos of shows, runways, salons, etc.- Creative thinking- In field camera ops

- Individually dispatched/routed over 100+ techs with over 300+ jobs in Austin/surrounding cities daily- Worked as a team with managers to maintain workload for employees- Trained new employees - Tech support for employees on DirecTV systems- First router in nation to test new beta program successfully- Filed daily reports and charts for - Dedicated position, on-call 24/7 and holidays from home/office- Helped to maintain the level of ease in workload for employees

- Develops creative solutions to complex customer problems- Identifies and escalates emerging product or customer issues- Identifies opportunities for operational improvements and suggests improvement strategies- Help customers with technical issues and/or questions about their billing/account or equipment- Responsible for customer recovery and retention on escalated calls- Worked under aggressive time commitment while being responsible for communicating official positioning on company issues