Minh Pham Email & Phone Number

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Leader and accountable for a team comprising five Duty Managers.

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Sets the standard for appearance, attitude, equity, and professionalism, serving as a role model for the team. Leads communication efforts to ensure smooth operations and foster a positive work environment.♦ Holds accountability for managing any glitches, incidents, or crises; prioritising guest satisfaction while adhering to established procedures and organizational protocols.♦ Proactively addresses operational challenges, transforming them into opportunities and considering their… Show more ♦ Sets the standard for appearance, attitude, equity, and professionalism, serving as a role model for the team. Leads communication efforts to ensure smooth operations and foster a positive work environment.♦ Holds accountability for managing any glitches, incidents, or crises; prioritising guest satisfaction while adhering to established procedures and organizational protocols.♦ Proactively addresses operational challenges, transforming them into opportunities and considering their broader impact on the hotel/business unit.♦ Empowers team members to make decisions, fosters innovation, and sets clear objectives and expectations. Delegates tasks based on individual strengths and development needs.♦ Provides ongoing feedback, coaching, and support, attuned to team members' aspirations, readiness, and mobility.♦ Drives efforts to enhance service quality in the post-COVID-19 transition, ensuring that every guest interaction results in optimal experiences.♦ Assumes responsibility for setting annual budgets and monthly forecasts.♦ Serves as the representative of the General Manager and remains available at the hotel 24/7. Show less

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Assumed multiple Front Office roles during the Covid-19 period.♦ Acted as a representative in guest areas on behalf of the Front Office Manager.

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Engage in talent recruitment, SOPs development, training, and other pre-opening activities.♦ Collaborate with department heads to ensure smooth hotel operations.♦ Inspect the lobby and public areas, overseeing hotel staff grooming and behavior.♦ Address guest complaints proactively, anticipating their needs.♦ Foster a culture of positivity and teamwork among staff members.♦ Assumed additional roles to cover for absent position during the Covid-19 period.

Hanoi, Thành Phố Hà Nội, Vietnam

Front Desk Agent - Club Metropole Representative♦ Extend warm greetings and provide assistance to guests upon arrival and departure, adhering to 5-star hotel standards endorsed by Forbes Travel Guide.♦ Address guests' requests promptly, whether in person or through various communication channels, embodying a Heartist mindset.♦ Manage reservations, room allocation, rate advice, and promotion/loyalty program presentations.♦ Review guest files and prepare welcome and express… Show more Front Desk Agent - Club Metropole Representative♦ Extend warm greetings and provide assistance to guests upon arrival and departure, adhering to 5-star hotel standards endorsed by Forbes Travel Guide.♦ Address guests' requests promptly, whether in person or through various communication channels, embodying a Heartist mindset.♦ Manage reservations, room allocation, rate advice, and promotion/loyalty program presentations.♦ Review guest files and prepare welcome and express check-in packages.♦ Personalize services by attentively gathering guest preferences and ensuring satisfaction throughout their stay.♦ Handle all hotel transactions with partners, including cash, credit cards, and liabilities.♦ Introduce Club benefits, such as Club Metropole and 24-hour Majordome services, and tailor experiences to individual preferences.♦ Relay information to relevant departments and ensure VIP special requests are fulfilled, including organizing suites prior to guests' arrival.♦ Support the Club Metropole Manager and liaise with the Majordome team for efficient operations, reporting to Front Office Managers as needed. Show less

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Le Club Bar & Bamboo BarAll-day dining à la carte w/ outdoor Pool & Bar

Hanoi, Thành Phố Hà Nội, Vietnam

♦ Milan Restaurant & Saigon Restaurant5-star fine dinning (European & Vietnamese cuisine)

Hanoi, Thành Phố Hà Nội, Vietnam

High School Diploma, Natural Sciences

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: FOT Press Club - IT & Editor | Inter-Parliamentary Union 132 | Vietnam International Travel Mart Hanoi 2015 &.