Senior Duty Manager
Current♦ Leader and accountable for a team comprising five Duty Managers.
Apr 2023 - Present
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Minh Pham Email & Phone Number
Senior Duty Manager at Sofitel Legend Metropole Hanoi
at
Sofitel Legend Metropole Hanoi
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Duty Manager at Sofitel Legend Metropole Hanoi
Location
Hoàn Kiếm District, Hanoi, Viet Nam
Company size
Who is Minh Pham? Overview
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Quick answer
Minh Pham is listed as Senior Duty Manager at Sofitel Legend Metropole Hanoi at Sofitel Legend Metropole Hanoi, a company with 80 employees, based in Hoàn Kiếm District, Hanoi, Viet Nam. AeroLeads shows a matched LinkedIn profile for Minh Pham.
Minh Pham previously worked as Senior Duty Manager at Sofitel Legend Metropole Hanoi and Duty Manager at Sofitel Legend Metropole Hanoi. Minh Pham holds High School Diploma, Natural Sciences from Viet Duc High School.
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Sofitel Legend Metropole Hanoi
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Profile bio
About Minh Pham
♦ A driven and meticulous individual consistently demonstrating proactive initiative in task completion, executing responsibilities with transparency and accountability.♦ Possessing nine years of expertise in Customer Service and Hotel Management within globally renowned hotel brands.♦ Proficient in English Communication, Management, Coaching, Multitasking, Finance, and Technical Support.SOFT SKILLS• Demonstrates a customer-centric approach• Exhibits strong leadership and teamwork capabilities• Effective problem-solving skills with efficiency• Methodical analysis and strategic planning abilities, with a forward-thinking mindset• Adaptable learner with strong multitasking capabilities• Exceptional interpersonal, communication, and organizational skillsTRAITS• Displays a genuine passion and enthusiasm for customer care• Maintains a proactive commitment to self-improvement• Capable of managing high-pressure work environments and flexible with shifts• Embraces diverse cultures and backgrounds with a positive and open-minded attitude• Addresses challenges pragmatically and empathetically• Exhibits confidence, honesty, punctuality, loyalty, diligence, supportiveness, and sociability
Current workplace
Minh Pham's current company
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Sofitel Legend Metropole Hanoi
8 roles
Minh Pham work experience
A career timeline built from the work history available for this profile.
Duty Manager
♦ Sets the standard for appearance, attitude, equity, and professionalism, serving as a role model for the team. Leads communication efforts to ensure smooth operations and foster a positive work environment.♦ Holds accountability for managing any glitches, incidents, or crises; prioritising guest satisfaction while adhering to established procedures and.
Mar 2022 - Apr 2023
Front Office
♦ Assumed multiple Front Office roles during the Covid-19 period.♦ Acted as a representative in guest areas on behalf of the Front Office Manager.
Dec 2020 - Mar 2022
Duty Manager
Anatole Hotel Hanoi
♦ Engage in talent recruitment, SOPs development, training, and other pre-opening activities.♦ Collaborate with department heads to ensure smooth hotel operations.♦ Inspect the lobby and public areas, overseeing hotel staff grooming and behavior.♦ Address guest complaints proactively, anticipating their needs.♦ Foster a culture of positivity and teamwork.
Nov 2019 - Dec 2020
Front Office
Front Desk Agent - Club Metropole Representative♦ Extend warm greetings and provide assistance to guests upon arrival and departure, adhering to 5-star hotel standards endorsed by Forbes Travel Guide.♦ Address guests' requests promptly, whether in person or through various communication channels, embodying a Heartist mindset.♦ Manage reservations, room.
Aug 2018 - Sep 2019
Bartender
♦ Le Club Bar & Bamboo BarAll-day dining à la carte w/ outdoor Pool & Bar
May 2017 - Aug 2018
Food And Beverage Captain
♦ Milan Restaurant & Saigon Restaurant5-star fine dinning (European & Vietnamese cuisine)
May 2016 - Dec 2016
F&B Management Trainee
Dec 2015 - May 2016
Team & coworkers
Colleagues at Sofitel Legend Metropole Hanoi
Other employees you can reach at sofitel-legend-metropole-hanoi.com. View company contacts for 80 employees →
HN
Hang Nga Nguyen
Colleague at Sofitel Legend Metropole HanoiVietnam, Viet Nam
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LN
Lan Nguyen
Colleague at Sofitel Legend Metropole HanoiVietnam, Viet Nam
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MV
Mai Vu
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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HG
Hoang Giang Ta
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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NH
Nguyen Hiep
Colleague at Sofitel Legend Metropole HanoiHanoi Capital Region, Viet Nam
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MM
Ma Manh Toan
Colleague at Sofitel Legend Metropole HanoiBa Đình District, Hanoi, Vietnam, Viet Nam
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TT
Thu Thao Phan
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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LN
Lilly Nguyen
Colleague at Sofitel Legend Metropole HanoiAustralia, Australia
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LN
Le Ngoc Tram Dao
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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TN
Tu Nguyen
Colleague at Sofitel Legend Metropole HanoiHanoi Capital Region, Viet Nam
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Hang Nga Nguyen
Colleague at Sofitel Legend Metropole HanoiVietnam, Viet Nam
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LN
Lan Nguyen
Colleague at Sofitel Legend Metropole HanoiVietnam, Viet Nam
View →
MV
Mai Vu
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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HG
Hoang Giang Ta
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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NH
Nguyen Hiep
Colleague at Sofitel Legend Metropole HanoiHanoi Capital Region, Viet Nam
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MM
Ma Manh Toan
Colleague at Sofitel Legend Metropole HanoiBa Đình District, Hanoi, Vietnam, Viet Nam
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TT
Thu Thao Phan
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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LN
Lilly Nguyen
Colleague at Sofitel Legend Metropole HanoiAustralia, Australia
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LN
Le Ngoc Tram Dao
Colleague at Sofitel Legend Metropole HanoiHanoi, Hanoi, Vietnam, Viet Nam
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TN
Tu Nguyen
Colleague at Sofitel Legend Metropole HanoiHanoi Capital Region, Viet Nam
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2 education records
Minh Pham education
High School Diploma, Natural Sciences
Viet Duc High School
Bachelor'S Degree, Hospitality Administration/Management
Hanoi Open University
FAQ
Frequently asked questions about Minh Pham
Quick answers generated from the profile data available on this page.
What company does Minh Pham work for?
Minh Pham works for Sofitel Legend Metropole Hanoi.
What is Minh Pham's role at Sofitel Legend Metropole Hanoi?
Minh Pham is listed as Senior Duty Manager at Sofitel Legend Metropole Hanoi at Sofitel Legend Metropole Hanoi.
Where is Minh Pham based?
Minh Pham is based in Hoàn Kiếm District, Hanoi, Viet Nam while working with Sofitel Legend Metropole Hanoi.
What companies has Minh Pham worked for?
Minh Pham has worked for Sofitel Legend Metropole Hanoi, Anatole Hotel Hanoi, and Intercontinental Hanoi Westlake.
Who are Minh Pham's colleagues at Sofitel Legend Metropole Hanoi?
Minh Pham's colleagues at Sofitel Legend Metropole Hanoi include Hang Nga Nguyen, Lan Nguyen, Mai Vu, Hoang Giang Ta, and Nguyen Hiep.
How can I contact Minh Pham?
You can use AeroLeads to view verified contact signals for Minh Pham at Sofitel Legend Metropole Hanoi, including work email, phone, and LinkedIn data when available.
What schools did Minh Pham attend?
Minh Pham holds High School Diploma, Natural Sciences from Viet Duc High School.
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