Minh Pham Email & Phone Number

Whistler, Bc, Ca

Whistler, British Columbia, Canada

Calgary, Alberta, Canada

Adhering to a daily checklist, organizing tasks and timings for event setup and service,while referencing Banquet Event Orders (BEOs) for guidance.Conducting weekly preparations for upcoming events.Managing and executing a high volume of events, sometimes up to 15 events a day.Ensure heavy preparation throughout the week, including restocking necessary suppliesto meet events demands.Successfully managed large-scale events accommodating up to 750 guests.

Calgary, Alberta, Canada

Coordinate events from start to finish, handling logistics, vendors, and menus.Manage multiple events in a fast-paced restaurant, ensuring high standards.Improve events using customer feedback for better experiences.Solo Service: Independently served events of up to 50 guests.Team Collaboration: Collaborated with a team of 03 servers to successfully serve an event hosting 130 guests.

Nelson, British Columbia, Canada

Trained and onboarded new team members.Managed financial processes including cash balancing, audits, and deposits.Resolved customer complaints, and provided customer service.Achieved promotion from Cashier to Front Store Supervisor in under 2 months.Completed Canada Post training in 5 days, surpassing the 7-day schedule, and received the certificate within 1 day, exceeding the expected 3-day timeframe.

Jasper, Alberta, Canada

Delivered high-quality food and beverage service, resulting in 90% positive guest feedback.Organized and executed breakfast and dinner services for large tour groups, up to 50 pax, solo.

Jasper, Alberta, Canada

Assisted in executing large-scale events (up to 500 pax), honing attention to detail and teamwork skills.Managed multiple tasks under tight deadlines, ensuring smooth event operations.Built multiple big events in the same day, each event hosted over 100 guests.

Hanoi, Hanoi, Vietnam

Maintained a professional and friendly demeanor, ensuring customer satisfaction and retention.Fostered strong customer relationships, increasing upselling and ensuring satisfaction.Expanded customer base while maintaining high retention rates through exceptional service.

Hanoi, Thành Phố Hà Nội, Vietnam

Streamlined project workflows and ensured effective communication among stakeholders.Regularly reported project progress to senior management, supporting strategic decisions.

Postgraduate Diploma Degree, Hospitality Administration/Management

Bachelor'S Degree, Finance And Banking