Thien Le Email & Phone Number

- Lead multiple high performing teams responsible for intake of transactions that make up 70% of company’s business revenue - Drive 33% performance improvement of company’s most essential business transaction - Establish data pipeline communications for revenue generating transactions to enterprise data and analytics platform - Oversee enterprise underwriting transformation workstreams, contributing to reduction of underwriting time by 50% - Spearhead complete automation of monitoring & alerting process for company’s B2B platform - Deliver 50+ partner integrations annually for national lenders, banks, and Loan Origination (LOS) platforms - Manage portfolio of 5000+ customer integrations - Identify, resolve and scale B2B platform to exceed corporate targets for capacity and performance - Manage product and technology roadmap for teams responsible for B2B platform, API endpoints, customer experience, and customer facing web applications - Build high performing and self-empowering teams that practice Continuous Improvement - Develop staffing and organizational plans for team expansion to meet growing company needs - Manage vendor relationships including contract negotiation, governance, and value optimization - Attract and develop talent at all levels including hiring of other managers and director positions - Develop and groom multiple team members to manager positions - Direct architecture decisions for B2B platform re-architecture and framework expansion - Guide team members through ideation and implementation of their ideas Technologies worked with: Informatica Managed File Transfer (MFT) and Extract Transform Load (ETL) tools, Java stack (Java, Spring, Spring Boot), JavaScript (Angular), Splunk, Jenkins, Mismo and EDI (X12) data formats, Websphere MQ, Rabbit MQ, API management. Technologies familiar with: AWS, Softworks AI, Opentext Content Server and Capture Center, Oracle, and Postgres databases

- Directed underwriting platform transformation workstreams, resulting in 25% reduced underwriting times for loans with documents - Transformed B2B platform to node-based architecture, enabling horizontal capacity expansion of 150% - Eliminated Personally Identifiable Information (PII) from enterprise processes - Replaced enterprise Managed File Transfer platform - Performed blended hybrid role that included IS Manager, Project Manager, and Scrum Master responsibilities for three Agile teams - Led two full stack Java development teams and B2B platform team - Optimized team backlog for IS teams. Directed teams’ work to maximize business value using data from self-developed dashboards - Leveraged data, analytics, and metrics to direct decisions for teams and division Technologies worked with: Informatica MFT and ETL tools, Java stack (Java, Spring, Springboot), JavaScript, Jenkins, Mismo and X12 data formats, Websphere MQ. Technologies familiar with: Opentext Content Server and Capture Center

- Transformed company from Waterfall to Agile (Scrum) methodology - Created and conducted interactive training curriculum for entire IS organization and business units on Scrum methodology - Trained others to become Scrum Masters in company - Upskilled teams on Agile best practices - Developed metrics for Agile teams as feedback loop for team improvements - Served as Scrum Master for 4 Agile teams

Greater Milwaukee Area

- Redesigned mortgage insurance origination and servicing web applications used by national lenders (Wells Fargo, US Bank, etc...) with focus on customer experience - Constructed customer detail screens and backing backend services for company’s home-grown Customer Relationship Management (CRM) application - Performed as Solutions Architect and IS Tech Lead on multiple large and small projects to improve usability of web application, enable compliance with new rules and regulations, and increased business flow - Provided technical direction for developers on development tasks Technologies worked with: Apache Tomcat stack (Java), JavaScript, Perl, CGI, Oracle

Greater Milwaukee Area

- Developed central Event Processor through which all transactions for Long Term Care Insurance unit flowed - Performed uplift of legacy Java applications to current standards - Maintained, improved existing applications Technologies worked with: Apache Tomcat stack (Java), JavaScript, Oracle, MySQL

Greater Milwaukee Area

Logistics and Warehouse Management software developmentOversaw and supervised client Go-Live operations

Master Of Business Administration (Mba), Marketing Strategy, 3.95

La Macchia New Venture Business Plan Competition Honorable Mention. Notable courses: Entrepreneurship, Strategic Management, Information.

Bachelor Of Science (B.S.), Computer Engineering, 3.75

Notable courses: Software Development, Computer Networking, Embedded Systems, Computer Architecture