Lucy Do Email and Phone Number

I am a recent graduate on December 2022 with a Bachelor of International Hospitality Management (BIHM) from Auckland University of Technology (AUT), and I am eager to enter the workforce. While completing my degree at AUT, I worked part-time as a customer service provider for the last three years in many different types of restaurants around Auckland to gain experience and knowledge about customer service. As I worked in the hospitality industry, I was involved in front-of-house and bar & beverage staff. During my past semester last year, I completed an internship with Orbit restaurant on Sky Tower by Sky City Auckland with a project on developing a service design plan in order to improve service quality and customer experience. This project helped me to understand more about service design, service blueprint, customisation, and standardisation as well as develop my customer service skills in the hospitality industry.I look forward to working in different fields of customer service such as the retail industry to expand my knowledge and career path in the future.