Minh Tuấn Phạm Email and Phone Number

1. Business Central migration - VNM• Test and design new functions for customer management module, provide timely maintenance support for billing and account receivable processes, which contribute to a 100 project score for customer satisfaction2. NAV LS Retail optimization - VNM• Rebuild accounting functions logic to enhance processing speed by 70-80%• Test order-to-pay process to ensure no delay in POS scanning and remove deadlock for data transmission between POS and ERP systems3. Business Central migration - JPN• Migrate all accounting data from legacy system to Business Central and configure system security to meet company processes and hierarchy• Customize complex functions and integrate ERP with 3rd party systems for end-to-end management of account payables, fixed assets, and contract management modules that did not exist in the legacy system• Provide training, maintenance, and enhancements that allow the company to adopt IFRS standards and quickly adapt to the new system4. Finance & Operation migration - SGP/CHN• Migrate all functions from legacy systems to D365 FO for companies in Singapore and China within a restricted timeline• Lead sub-development team, define solutions, perform BPMN analysis, compose documentation for migrating inventory management module, which achieves low operating latency and improves data integrity• Elicit requirements, propose solutions for various functions such as financial reports, import-export, and security permissions. Train key users, manage their expectations in a multi-national environment• Work as project manager assistant to enhance team processes and ensure project timeline5. Finance & Operation - Power Platform maintenance - AUS• Build new customer portal features to improve customer experience in managing their orders• Pioneer in applying new technology to gain deeper customer insights using Application Insights and Microsoft Clarity

Provided customer support through phone call or in person, supported accountants with organizing daily documents, identified errors to avoid issuing contracts with incorrect information; therefore, helping the company achieve the top 6 highest revenue branches of the cooperation for 3 consecutive months. - Cooperated with team members to detect misinformation of nearly 300 insurance contracts that received 100% acceptance rate from the headquarters and released to customers. - Instructed 100+ clients to perform insurance requests and collected their premiums. - Composed monthly premium reconciliation and organized 200+ cash vouchers before submitting all documents to the company accountant for managing budget.Skills gained: customer service, organization, documentation

Supported 200+ students to collect data using Refinitiv Eikon, processed data as requested by lecturers and the center’s clients. - Built and updated 5 Excel templates containing complex formulas that reduced students' time for researching by nearly 90%. - Cleaned stock data using R programming, analyzed and visualized the clean data with Excel to answer educational and investment questions.Skill gained: financial analysis, data research, Excel.