Minh Vuong Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

● Managed Truist Onboarding Platform & Deposits Account Opening Enhancements programs, including successfully requesting and managing $6MM in funding.● Led portfolio management routines, including organizing demand intake scope, partnering with external business leaders, and creating capacity forecasting and reporting.● Organized intake review meetings with triad leadership.● Authored comprehensive risk assessments and received executive leadership approvals. Developed strong relationships with Legal, Risk, Compliance, Fraud, and Financial Crimes leaders.● Implemented innovative identification verification capability, welcoming 9,000 new clients and 12,000 new accounts in 90 days (~$4MM+ annual revenue).● Aligned with market executives to launch branch phone pilot for 130 teammates to help virtual clients, opening accounts with $4MM+ in new balances. ● Visited multiple branches to coach branch leaders and teammates with Digital account opening & engagement.

Atlanta, Georgia, United States

● Launched new Digital account onboarding, branch Caring conversations, ATM, and IVR survey programs.● Partnered with Qualtrics, Medallia, and Concentrix to update VOC programs and segmentation logic in support of MOE5 & MOE7.● Coordinated with Wealth, Premier, and Small Business leaders to support their VOC programs through merger.● Converted to simpler Agile velocity calculations, resulting in stronger and more predictable delivery performance.● Mentored Marketing Tech team on Agile principles, values, and practices. Facilitated ceremonies, including stand-ups, backlog grooming, PI planning, and retrospectives.

Atlanta, Georgia, United States

● Migrated 25 Wealth advisors and 36,000 clients to Premier and Branch Banking.● Hosted monthly Premier strategy forums to facilitate dialogue between business leaders.● Designed new Premier client engagement model and managed enablement with Premier bankers.● Built client segmentation logic for best-in-class experience.● Created and hosted Premier’s inaugural virtual learning series with curated topics delivered by Truist leaders.● Minimized Premier banker and client impacts of ~250 Truist branch consolidations.● Managed Premier’s partnership with 19 Financial Wellness teammates, enabling 8,444 client interactions and 1,366 Premier banker appointments.● Developed automated reporting and leadership modules for Branch Banking teammate onboarding.● Facilitated team building, customer service, and leadership modules during 2019 Area Leader Development Program.

Charlotte, North Carolina, United States

● Launched Consumer, Small Business, Wealth Management industry-leading rewards programs across products and channels. Managed budgets from $1MM to $12MM+.● Managed 8 project managers, testing leads, and architects. Coordinated 200+ resources to deliver 100,000+ hours of design, coding, and testing in 2017 – 2018.● Onboarded SundaySky vendor to deliver innovative, personalized videos for rewards clients, resulting in 11% increase in NPS and 12% increase in account funding.● Launched Small Business Relationship Rewards in March 2018, with new 64K clients enrolled at 90-day milestone and holding $14B+ in total assets.● Increased VOC scores to 82% and delivered client 350MM benefits with <750 defects in 2017.● Led a national rollout of revolutionary Preferred Rewards in 2014, resulting in 5MM enrolled bank clients at the end of 2017 with $400B in total assets. Delivered Preferred Rewards within $20MM budget.

Charlotte, North Carolina, United States

● Expanded technology support for 12,000 students and supervised 100+ student assistants annually.● Resolved 10,000+ tickets and consistently over 85% positive student satisfaction.● Organized annual Yale Opening Days student orientation sessions to secure 2,000+ technology devices.

Mba, Technology Leadership

B.S., Chemical Engineering