Minh Vu Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Managed APAC & EMEA countries AML KYC Checkers/QAs in KL

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Led 2 teams: VN Renewals and VN TH MY New-to-Bank Clients.

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

KYC AML Case Manager/Checker for Institutional Clients Group - Corporate Investment Banking.- Review and renew Vietnam & Thailand KYC records in accordance to the Global, Regional, Local regulations, sanctions regulations, policies and procedures as appropriate. Repeatedly achieving monthly target with an average of 140%-170%.- Perform quality assurance/checking on records and approve the records by applying risk mitigation knowledge.- Well versed with CDD/KYC/ screening tools and sources such as Dun & Bradstreet, Lexis Nexis, OFAC, FATCA, Factiva, Worldcheck, Thomson Reuters, Adverse Medias.- Conduct forum/conference with senior bankers and compliance in Vietnam to align work metrics and to solve any pending materials for risk management tasks.- Assist the local and regional Compliance departments on review escalated cases with a specialized focus on local and regional functions.- Analyze the results from the various operational risk related assessment processes that are currently in Citi.- Produce metrics focused on inherent and residual risk factors and building a strong co-operation with Compliance and other Control Functions reporting teams to utilize the analysis already performed (e.g. issue root cause analysis)- Ensure that the regulatory commitments for independent challenge and validation are maintained.- Oversee root cause analysis of significant operational risk events is performed by the Business and appropriately documented in Citi internal systems.- Preparation of materials for key governance forums presenting data to senior stakeholders based on analysis conducted on key risk themes and trends.

Kuala Lumpur, Malaysia

- Main point of contact and spearheaded the project of most valuable client in KL’s office which resulted to the improvement of clients' satisfaction, increase of Net Promoter Score (NPS) from 15 to 30+ within 6 months, reduced of turnaround time to less than 1.5 day.- Reviewed and assessed medical cases and provide Guarantee of Payment letters to insured members within stipulated agreed timeline. - Built rapports and maintained relationships with over 80 hospitals in APAC, HRs of clients and insured members as single point of contact. - Promoted and guided insureds to affiliated programs or suitable health care providers in network. - Found and compiled frequent queries and issues from clients in order to work with management team to create solutions and to re-underwrite contracts, coverages and benefits in accordance with clients and shareholders’ needs and interests. - Conducted face-to-face visits to clients in Asia region to provide and advocate products awareness and features, guidance, procedures, workflow, to solve disputes, to strengthen relationship with hospitals and clients and to give individual consultations to clients. - Conducted conferences and meetings with leads and Head of KL office to align workflow and come up with efficient plans with other regional platforms. - Planned daily tasks for the team of 15 executives.- Provided mentorship and coaching for newcomers and juniors.

Kuala Lumpur, Malaysia

- Meticulously analyzed and processed 50-60 medical claims from policyholders and hospitals all over the world daily.- Achieved level 2 Claims Analyst within 6 months which allow releasing payments/reimbursements up to 5,000 EUR. - Keep track and manage data of insureds in order to provide precise reimbursements.- Detected and investigated fraudulent activities by medical knowledge, data mining and data analytics.- Saved and stopped roughly 1,000.00 USD of fraudulent claims by cooperating with Fraud Investigation Unit and Medical Consultants. - Ensured 2 days turnaround time of claims processing with accurate reimbursements.

Winter Springs, Fl

Master Of Business Administration - Mba

Bachelor'S Degree, Marketing

Dean's Honor List.