Management of Luxury Villas, Holiday Apartments and Historic Residences, in addition to the provision of personalized services designed to create a true Luxury Experience on Customer Care. I manage customer requests and problems, improving their experience. I work to strengthen the company image through clear and effective communication.

• Riorganizzazione del team commerciale e delle procedure con implementazione di un Sistema di gestione commerciale basato su CRM focalizzando.• Analisi dei costi di produzione, ricerche di mercato.• Determinazione dei prezzi dei prodotti• Gestione del portfolio clienti ereditato e ricerca di nuovi clienti• Gestione del punto vendita e Ristorante “Toscanini” creando un nuovo team di lavoro.• Responsabile alle Pubbliche Relazioni; interne ed esterne.

• Developing daily, weekly, monthly/yearly budgets• Training sales and reception personnel• Supervising sales procedures• Planning marketing strategies for new and existing clients• Supervising customer relations

• Originating, negotiating and closing lettings deals• Evaluating properties• Interacting with landlords, vendors, applicants and clients

• Managing the centre’s day to day activities• Organizing and planning staff shifts and duties • Supervising customer relations• Achieving an increase of 23% annual attendance year on year • Contributed to the improvement from 8th position to 3rd position in the national cinemas attendance rankings• Increased SPH (spare per head) concession by 9% whilst reducing overall staff and running expenses by 18%

• Providing correct information to prospective members regarding facilities, programmes, procedures and prices.• Recruiting new members in order to hit sales and revenue targets.• Generating awareness of the club within the local catchment area.• Working as part of a team and provide on-going communication and guidance for club members.• Personally representing Ego Wellness Resort in a professional manner in line with company standards.• Training sales personnel• Supervising sales procedures• Planning marketing strategies for new and existing clients• Developing bespoke packages for comprehensive fitness programs and beauty treatments• Promoting customer retention and satisfaction