Mini Joy Email & Phone Number

Monterrey, Nuevo León, Mx

Digital Analytics Lead, 2021 – Present Manage team of business users and IT personnel during sprints and waterfall projects as product specialist on assigned digital applications. Examine existing digital processes, report common issues, and recommend new procedures to improve digital technology adoption by customers. Implement and lead corrective actions in coordination with Sales, Global IT, and Customer Service groups to ensure adherence to established KPIs and other metrics. Key Projects:• Master Data Management: Ensured synchronization of clean data between systems. o Performed Data Quality Management in partnership with stakeholders as product owner for reports and dashboards.• Business Process Management: Managed rules in digital applications.o Managed business process exceptions through automated response to business events such as order cancellations, tracking, truck availability, order confirmation, and other features.

Monterrey, Nuevo León, Mx

Supported Customer Experience Improvement function through comprehensive review of Voice of the Customer sessions and development of quarterly survey reports delivery that drove customer experience improvement initiatives. Established specifications for new projects by developing goals, phases, and plans. Translated complex data and quantitative information into concise reports and summarized, actionable information. Key Achievements:• Selected to roll out customer and employee-facing digital applications to improve customer loyalty and retention, agent productivity, and operational cost reduction. • Accelerated improvement action planning for existing applications and new rollouts by analyzing customer and staff feedback.

Monterrey, Nuevo León, Mx

Spearheaded end-to-end support, training, testing, and design of new digital Quote to Cash application, CEMEX Go. The customer engagement application on IBM Bluemix cloud utilized cloud and digital technologies to facilitate ordering, tracking, invoicing, and other interactions. Developed responsive web page-based applications to enable users/customers to use these applications on both desktop browsers and mobile applications. Awards:• Earned CEMEX Digital Excellence Award for leading digitalization efforts, collaboration, and communication across multiple functional areas and levels.

Monterrey, Nuevo León, Mx

Gathered and analyzed needs for process improvements across both Customer Management and Logistics Functions. Aligned projects and initiatives within performance management framework as data steward within Supply Chain and CRM. Designed and implemented processes to improve performance against established KPIs. Provided process exception analysis to both regional and functional leads to facilitate their improvement efforts. Key Projects:• SAP Super User Projects: Coordinated SAP rollouts, served as key contributor to an SAP 6.0 implementation (migration from JD Edwards), and converted Salesforce to SAP CRM. • Non-SAP Projects: Developed and presented business cases to improve customer self-service for order creation, fulfillment, and invoice payment processes.

Katy, Texas, Us

Managed sprints and led standardization meetings in department and across organizational levels to streamline workflow efficiencies without reducing business process productivity. Liaised between internal IT and external customers/partners to facilitate data and information gathering. Tracked and reported trends (via scorecard) by inventory levels, on-time delivery, quality, order status, fulfillment, and other KPIs for key customers. Key Achievements:• Functioned as Oracle Super User to facilitate process and system implementation with business users and IT analysts/developers.• Guaranteed full support for S&OP processes with forecasted and actual demand by creating analyses and fulfillment reports based on POS and operational data; used deterministic and stochastic models.

Ms - Marketing Management, Marketing

Post Bacc, Computer Science

Bachelor Of Science (Bs), Mathematics

Master Of Science (Ms), Mathematics

Education record