Mini Joy Email and Phone Number
Mini Joy work email
- Valid
Mini Joy personal email
- Valid
I am a subject matter expert in forecasting and sales analytics who drives improvement in customer/user engagement, revenue generation, cross-team collaboration, and business processes. Throughout my career, I have led projects in areas such as Digital Enablement, Customer Service, Marketing, Logistics and Transportation, Manufacturing and Supply Chain, Business Intelligence, Statistical Analytics, SAP/Oracle ERP/D365 Implementations, and Cloud Application Management. I have helped implement new modules and functionality in various enterprise applications and led rollouts of various decision-making systems. My expertise in marketing analytics includes gathering POS data from retailers, IRI, AC Nielson, and Farmer’s Almanac to forecast stocking levels and optimize planograms. Much of my success is due to my expertise and application of digital technologies to improve customer and employee engagement. I maintain and cultivate deep knowledge of business analytics technology, tools, and processes to identify and establish KPIs or measures. As a professional who leads without authority, I develop impactful business cases to initiate corrective action and improve collaboration among business leaders. I understand what it takes to continuously utilize digital technologies and analytics to streamline and enhance systems development, operations, and communications across multiple business units. Let’s connect.Skills: Data Analysis & ReportingAgile Project ManagementData Stewardship Statistical AnalyticsBusiness Intelligence Key Performance Indicators (KPIs)Establishing & Tracking Metrics Dashboarding & ReportingC-Level & Team Presentations SAP & Oracle ERP ImplementationsCorrective Action PlanningRegulatory ComplianceNeeds Analysis & DocumentationTrend Identification & AnalysisMentoring & CoachingSystems DevelopmentWorkflow OptimizationCommunicationsCollaborationCustomer EngagementCustomer AdoptionStaff EngagementDigital Enablement Analytical Problem-Solving
Cemex
View-
Business Analyst - Customer Experience ManagementCemex Aug 2007 - PresentMonterrey, Nuevo León, MxDigital Analytics Lead, 2021 – Present Manage team of business users and IT personnel during sprints and waterfall projects as product specialist on assigned digital applications. Examine existing digital processes, report common issues, and recommend new procedures to improve digital technology adoption by customers. Implement and lead corrective actions in coordination with Sales, Global IT, and Customer Service groups to ensure adherence to established KPIs and other metrics. Key Projects:• Master Data Management: Ensured synchronization of clean data between systems. o Performed Data Quality Management in partnership with stakeholders as product owner for reports and dashboards.• Business Process Management: Managed rules in digital applications.o Managed business process exceptions through automated response to business events such as order cancellations, tracking, truck availability, order confirmation, and other features.
-
Voice Of Customer Lead – Digital BusinessCemex 2018 - 2021Monterrey, Nuevo León, MxSupported Customer Experience Improvement function through comprehensive review of Voice of the Customer sessions and development of quarterly survey reports delivery that drove customer experience improvement initiatives. Established specifications for new projects by developing goals, phases, and plans. Translated complex data and quantitative information into concise reports and summarized, actionable information. Key Achievements:• Selected to roll out customer and employee-facing digital applications to improve customer loyalty and retention, agent productivity, and operational cost reduction. • Accelerated improvement action planning for existing applications and new rollouts by analyzing customer and staff feedback.
-
Digital Business AnalystCemex 2017 - 2018Monterrey, Nuevo León, MxSpearheaded end-to-end support, training, testing, and design of new digital Quote to Cash application, CEMEX Go. The customer engagement application on IBM Bluemix cloud utilized cloud and digital technologies to facilitate ordering, tracking, invoicing, and other interactions. Developed responsive web page-based applications to enable users/customers to use these applications on both desktop browsers and mobile applications. Awards:• Earned CEMEX Digital Excellence Award for leading digitalization efforts, collaboration, and communication across multiple functional areas and levels.
-
Logistics Business AnalystCemex 2007 - 2017Monterrey, Nuevo León, MxGathered and analyzed needs for process improvements across both Customer Management and Logistics Functions. Aligned projects and initiatives within performance management framework as data steward within Supply Chain and CRM. Designed and implemented processes to improve performance against established KPIs. Provided process exception analysis to both regional and functional leads to facilitate their improvement efforts. Key Projects:• SAP Super User Projects: Coordinated SAP rollouts, served as key contributor to an SAP 6.0 implementation (migration from JD Edwards), and converted Salesforce to SAP CRM. • Non-SAP Projects: Developed and presented business cases to improve customer self-service for order creation, fulfillment, and invoice payment processes.
-
Business AnalystIgloo Products Apr 2005 - Jul 2007Katy, Texas, UsManaged sprints and led standardization meetings in department and across organizational levels to streamline workflow efficiencies without reducing business process productivity. Liaised between internal IT and external customers/partners to facilitate data and information gathering. Tracked and reported trends (via scorecard) by inventory levels, on-time delivery, quality, order status, fulfillment, and other KPIs for key customers. Key Achievements:• Functioned as Oracle Super User to facilitate process and system implementation with business users and IT analysts/developers.• Guaranteed full support for S&OP processes with forecasted and actual demand by creating analyses and fulfillment reports based on POS and operational data; used deterministic and stochastic models.
Mini Joy Skills
Mini Joy Education Details
-
Loyola Institute Of Business AdministrationMarketing -
Northern Kentucky UniversityComputer Science
-
Mahatma Gandhi UniversityMathematics
-
Mahatma Gandhi UniversityMathematics
-
Certifications
Frequently Asked Questions about Mini Joy
What company does Mini Joy work for?
Mini Joy works for Cemex
What is Mini Joy's role at the current company?
Mini Joy's current role is Customer Experience/IT| Data, Business Analysis and Reporting– Product & Project Management ǀ Digital Transformation ǀ Process Improvement.
What is Mini Joy's email address?
Mini Joy's email address is mi****@****mex.com
What schools did Mini Joy attend?
Mini Joy attended Loyola Institute Of Business Administration, Northern Kentucky University, Mahatma Gandhi University, Mahatma Gandhi University, Certifications.
What skills is Mini Joy known for?
Mini Joy has skills like Process Improvement, Forecasting, Supply Chain Management, Supply Chain, Pricing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial