• Monitoring customer feedback and escalating complaints to the marketing department.• Tracking customer preferences, metrics, and media campaigns.• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.• Monitoring customer feedback and escalating complaints to the marketing department.

• Greet customers when they walk through the door and ask if they need assistance• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

• Coordinates the implementation of the reporting process (e.g. determine data collection tools, the establishment of data collection and distribution process.)• Responsible for compiling relevant data and writing reports.• Perform data analysis and statistical modeling and present their finding to the clients.• Analyzing raw data, designing blueprint and developing recommendations.• Communicate and coordinate the distribution of reports to customers.• Maintain current databases daily with statistics for operations.• Valuation of clients as per the requirement.• Analyzes data to evaluate current sales goals.

• Liability Valuation of Defined Benefit Schemes for Aon Hewitt’s UK clients.• Advising onshore team with different contribution and investment strategies.• Asset Liability Projection on the basis of market assumptions derived.• Preparing Valuation report for the client on the basis of valuation results, ensuring compliance with UK Pension Guidelines.• Developed comprehensive information for actuarial pricing of insurance products development• Carry out rate testing to ensure profitability and financial integrity of the company’s business• Evaluate underwriting results, payment skills, and employment statistics for the upper management• Accounting for pension funds based on IAS, FRS and FAS regulations for actuarial accounting.